I have a kindle touch that will charge but won't turn on or off, just showing the scree...

GetHuman816221's customer service issue with Kindle from June 2018

Help with my Kindle issue
The issue in GetHuman816221's own words
I have a kindle touch that will charge but won't turn on or off, just showing the screen saver please help
GetHuman816221 did not yet indicate what Kindle should do to make this right.
I have an issue with Kindle too
How GetHuman816221 fixed the problem
We are waiting for GetHuman816221 to fix the problem and share the solution with the rest of us customers.
Please help with my Kindle issue
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Kindle

Customer service issue
Reported by GetHuman816221
Jun 24th, 2018 - 4 mons ago
I have an issue with Kindle too
Fixed
Seen by 6 customers so far
Similar issue to 371 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number
Timeline
GetHuman816221 started working on this issue
Jun 24th 7:28pm
GetHuman816221 indicated the issue is not fixed yet.
Jun 24th 9:19pm
GetHuman816221 indicated the issue is not fixed yet.
Jun 26th 6:26am
GetHuman816221 indicated the issue is not fixed yet.
Jun 27th 9:58pm
GetHuman816221 indicated the issue is not fixed yet.
Jun 27th 9:59pm