Cannot get new kindle touch screen to respond. First day it worked. Now turns on but frozen

GetHuman637568's customer service issue with Kindle from April 2018

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The issue in GetHuman637568's own words
The problem: Cannot get new kindle touch screen to respond. First day it worked. Now turns on but frozen
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Kindle

Customer service issue
Reported by GetHuman637568
Apr 28th, 2018 - 6 mons ago
I have an issue with Kindle too
Not resolved
Seen by 1 customer so far
Similar issue to 1054 others
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Timeline
GetHuman637568 started working on this issue
Apr 28th 3:41pm