It won’t connect - Charge kindle - Is books backed on cloud?

GetHuman613226's customer service issue with Kindle from April 2018

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Help with my Kindle issue
Before contacting them, items GetHuman613226 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, Amount Charged, Serial number, and Order number
GetHuman613226's next move: have a Kindle rep call.
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The issue and preferred resolution, in GetHuman613226's own words:
Charge kindle ... It won’t connect
Is books backed on cloud?
Will they download on new kindle
Help with my Kindle issue
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Customer service issue
Reported by GetHuman613226
Apr 19th, 2018 - 3 mons ago
I have an issue with Kindle too
Not resolved
Seen by 2 customers so far
Similar issue to 470 others
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Timeline
GetHuman613226 started working on this issue
Apr 19th 11:26pm