I am being told by kickstarter that I need to have a Prototype of the app I plan to cre...

GetHuman-rexlunds's customer service issue with Kickstarter from October 2018

5 views
 | 
159 similar
 | 
0 following
Help with my Kickstarter issue
First: share to improve GetHuman-rexlunds's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rexlunds's next move: go to the Kickstarter help center.
Kickstarter doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rexlunds will want to follow the link below to head to their help center. We will check on GetHuman-rexlunds later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rexlunds may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-rexlunds's own words
I am being told by kickstarter that I need to have a Prototype of the app I plan to create.** That’s understandable, as you wouldn’t want something getting funded that couldn’t work. In my case, there are already plenty of apps that work just like this one would.** The only functionality required for our app is daily push notifications, making a profile, tracking certain buttons that users press (they will rate their mood on a scale which we will keep track of), and keeping notes that users take (they will write some extended responses answering prompts).** As you can see, it’s a very simple concept. The only thing is, if the app isn’t desirable, we don’t want to create it. Instead of making a Proto type, we have put money into advertising and marketing. Should we switch to indigogo, or can this work out with your platform?**Thanks,*Rex
GetHuman-rexlunds did not yet indicate what Kickstarter should do to make this right.
I have an issue with Kickstarter too
How GetHuman-rexlunds fixed the problem
We are waiting for GetHuman-rexlunds to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kickstarter's attention and get better help faster. Tap below to get started.
Having Kickstarter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Kickstarter email you?
This email address isn't valid
Follow this issue
See how GetHuman-rexlunds fixes it.
This email address isn't valid

Kickstarter

Customer service issue
Reported by GetHuman-rexlunds
Oct 11th, 2018 - a mon ago
I have an issue with Kickstarter too
Not resolved
Seen by 5 customers so far
Similar issue to 159 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rexlunds started working on this issue
Oct 11th 3:13pm