Hi Carlos, Sorry you're having some trouble getting your funds, however I am not able t...

GetHuman-araujor's customer service issue with Key Bank from March 2019

Help with my Key Bank issue
The issue in GetHuman-araujor's own words
Hi Carlos, Sorry you're having some trouble getting your funds, however I am not able to assist you with this via Social Media.You may call us collect at ***-***-****.Please instruct the operator to press zero when the automated message starts, then zero again after the prompting begins to bypass the automated service, so a representative can accept the call.Specialists are available weekdays *:** a.m. to midnight and weekends *:** a.m. - *:** p.m., Eastern Time.*LH**Hello my name is Carlos and I was handed a pension fund. but I sent everything that the bank already asked me I want to say all the documents and photos and signing a contract to make the transfer to my account that is in Brazil. But I get a lot of mail about this transfer and they're asking me to pay $ *** charges to Jerome Dalton. I would like to know if the bank actually charges the fees to make the transfer from the pension fund that I am heir. I have the codes and number of the account type, the question, the test, the question, the answer, and other security codes. I already sent the account to transfer. but the doubt is the rates. Someone asks me to give details because I find it strange. I have the photo of the people who say they work in the bank and they are asking me to pay the fees and release the fund. I'll send the photos***I HAVE RECEIVED MANY MESSAGES FROM KEYBANK IN MY WHATS APP JA I SENT TO LOCAL TV TO HELP ME AS I SPENDING PHONE AND THE KEYBANK EXPOE SA PHOTO OF MRS. BETH E. MOONEY WOULD LIKE TO RESOLVE HIM IF IT IS A FRAUD GOES TO SUBJECT THE IMAGE OF SR BETH AND THE BANK
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Key Bank

Customer service issue
Reported by GetHuman-araujor
Mar 27th, 2019 - 25d ago
I have an issue with Key Bank too
Fixed
Seen by 10 customers so far
Similar issue to 136 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-araujor started working on this issue
Mar 27th 12:50pm
GetHuman-araujor indicated the issue is not fixed yet.
Mar 30th 5:16pm
GetHuman-araujor indicated the issue is not fixed yet.
Mar 30th 5:17pm
GetHuman-araujor indicated the issue is not fixed yet.
Mar 30th 5:38pm
GetHuman-araujor indicated the issue is not fixed yet.
Apr 1st 4:11am
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Apr 2nd 2:02am
GetHuman-araujor indicated the issue is not fixed yet.
Apr 2nd 2:03am
GetHuman-araujor indicated the issue is not fixed yet.
Apr 4th 8:10pm