KeyBank Customer Service Issues

I am experiencing issues with my billing statement. Some charges have already been paid, while I am being billed for items I did not order. I previously contacted customer service regarding these concerns. I received a new card because of unauthorized charges totaling $89.47 from BIORENEWSKIN.COM, of which I have already paid $66.63 earlier. Additionally, I only owe $8.76 to DHgate. There is also a $30 charge for a past due account, despite late fees being waived previously. I am confused about these discrepancies and would like assistance resolving this matter.

I have experienced significant distress due to my account being shut down twice because of a stolen card number. Despite receiving alerts and notifications, the process has been confusing and disruptive to my daily routine. The inconvenience caused me to lose time, money, and trust in the system. I encountered difficulties in making payments, explaining the situation to others, and updating payment information repeatedly. The lack of clarity on why a new card was cancelled after receiving alerts for the old one has been frustrating. The overall impact on my work, daily tasks, and overall well-being has been profound. I am now facing additional challenges, including having to physically retrieve funds and update information at various establishments. The ordeal has left me considering closing my account and seeking services elsewhere due to the overwhelming stress and inconvenience.

Hello, I'm Carlos. I am encountering issues with receiving my pension fund transfer. I have submitted all required documents, photos, and signed contracts as requested by the bank for the transfer to my account in Brazil. However, I am now being asked to pay $[redacted] in charges to Jerome Dalton. I am uncertain if these fees are legitimate. I have the necessary codes and account details for the transfer but am hesitant about the additional charges requested. I have also received messages on WhatsApp from KeyBank regarding this matter. I have shared this with local TV for assistance. There are individuals claiming to work for the bank asking for payment to release the funds. I have photos of these individuals and seek clarification regarding the legitimacy of these requests. I would appreciate any guidance on how to proceed. Thank you.

On March 26th, [redacted], at 5:49 am, I received an email from "(KBS)KeyBankingSectors.us.za@org" <[redacted]> with the subject line "DEAR CUSTOMER". The message was signed by Beth E. Mooney, the Key Bank Manager, who mentioned the need to confirm payment details for Western Union. They expressed a willingness to assist further and requested a prompt response to proceed with the transaction. The email concluded with contact information for Key Banking Sectors. Feel free to reach out if there are any inquiries. Thank you.

I have received repeated calls from WhatsApp numbers +1 [redacted] and +1 [redacted]. Kindly verify the status of a fund associated with an account from [redacted] with the number 42 [redacted]. I am unable to proceed due to passcodes. Can you please confirm with Mr. Beth E Mooney or provide a Portuguese-speaking translator? I am also receiving emails and wish to determine if high fees are necessary for its release to my local PF. The individuals linked to the WhatsApp calls are Mr. Divine Nicholas and whoever goes by the last name "PF." Following a discussion with Mrs. Kantalisila, she shared details of the fund transferred to me. Unfortunately, communication from KeyBank via WhatsApp and email requires me to call a number, which is challenging as Portuguese is my native language. I seek clarity on the fund's status and have provided my details. Phone conversations are not feasible for me. The names and numbers mentioned in the emails are causing concern, and I am seeking clarity on their affiliation with KeyBank. I am reaching out as per your request. With regards to Carlos' recommendation and the information shared, we appreciate the cooperation and recommend following up with the details submitted. Our team at KeyBank is prepared and governed by banking protocols. We await further instructions as per the mail you received. Thank you.

We have not received our key benefits card yet. After changing our address with NY Unemployment and being confirmed, we have been waiting for over 2 months. When we finally reached someone yesterday, they were very rude. They stated that nothing had been changed in their system, and our card was not on the way. I was given an email address instead of a fax number, but the representative was unhelpful. After being on hold for over 3 hours multiple days in a row, I couldn't deal with the situation anymore. Unfortunately, the email provided was incorrect, and now we are still without a card. This situation is completely unacceptable, as we are worried about running out of food for our children.

I am the foreign partner of Mrs. ELEMEDA RIPOLL who is in a terrible situation in the hospital. She designated me as her beneficiary to help secure her late husband's funds in the bank account with the following information. Depositor's Name: MRS Elemeda Ripoll Test Question: AC-FL-TM-00-CBN Test Answer: NBC-00-MT-LF-CA Transaction Batch Code: [redacted]8 Account Year: [redacted] Account Number: [redacted]87 I have the security code and her fingerprint already provided by her.

I have been waiting for my debit card to arrive in the mail, but I still haven't received it. I selected the option to have my unemployment funds sent to a Key Bank debit card. My unemployment account shows that all my payments, totaling around $8,[redacted].00, have been made. On September 13th, I changed my payment method to direct deposit to my mobile checking account. On Monday, September 14th, I received a deposit for this week's unemployment payment but did not receive the money that has been paid to my account. I assume all my unemployment funds have been sent to my Key Bank account. I am looking forward to receiving my new Key Bank card in the mail so I can activate it and access all my unemployment payments. Can you confirm when my card was mailed and when I can expect to receive it?

Hello, I recently received a new debit card due to a fraud issue with my previous one. Unfortunately, the new card sent to me was lost while in my wife's possession. I am wondering if it's possible to request a replacement debit card from you. Also, I'm curious if it's feasible for me to visit a KeyBank branch and withdraw money from my account without the physical card. I have some urgent bills to pay and the necessary funds are in my account. Thank you for your help.

I had an account with you before, but it seems to no longer exist. The customer service representative I spoke to on the phone said my Social Security number is still connected to the old account. I need to ensure that none of my information is linked to the old account so I can create a new one online. Can you please assist me with this?

I arranged for my vehicle to be repossessed in August before moving. Key Bank indicated that it would be picked up within a few weeks. However, my old landlords are still waiting for the car to be taken. Now my Key account is past due. The lack of communication between Key Bank and the repossession service is causing frustration. I urgently need the car to be repossessed and picked up from [redacted] Oliver Road, McKean, PA [redacted] as soon as possible.

Last Wednesday, I called to report my Key Bank card lost and it was canceled. I ordered a new one and paid an extra $15 for expedited shipping to avoid the 7-10 business day wait. However, I have not received it yet. The representative I spoke with mentioned the $15 option would get my card to me in 3 business days. I am eagerly waiting for my replacement card but it hasn't arrived. Today is Thursday, making it 6 business days since I paid the additional fee. I was told by the representative that I should have it by Monday at the latest, which is within 2-3 business days. I urgently need my card for work and financial transactions. Please reach out to me at [redacted]. I would like to speak with a supervisor immediately to track my card, know when it was sent out, and how it was shipped.

This morning, I received an email about a new Key credit card being sent, which I did not request. The account in question is closed, and the cardholder is deceased. I had sent a death certificate during the summer since I managed my uncle's finances as he became ill. I do not want to deal with any potential fraud charges on a closed account. Please investigate to determine who requested the card and decline their request. Thank you.

I am experiencing challenges accessing my parents' checking, 2 savings accounts, and safe deposit boxes. One parent has passed away, and the other is in a nursing home due to dementia. Despite providing legal documents twice that establish power of attorney (POA) for the finances of the surviving parent and executorship for the deceased parent, the bank has deemed them invalid and is requesting a new submission. This process has been ongoing for 3 months, causing delays in closing the deceased parent's estate. The safe deposit boxes supposedly hold a silver coin collection intended for an in-law. Essential tasks like paying bills for the surviving parent are hindered as I am unable to access checks due to ownership configuration issues. The lack of transparency on account summaries coupled with the bank's reluctance to close accounts is distressing. These actions seem exploitative and obstructive, adding unnecessary burden during a period of grieving for our family. The bank's behavior appears unethical, driven by greed and a lack of empathy.

I applied for a secret shopper position online and received instructions from Walmart via FedEx along with a $4,[redacted] check. I was instructed to cash the check, buy $4,[redacted] worth of gift cards at the nearest store, evaluate the employees, and provide the gift card numbers. I was promised $[redacted] immediately, but the check didn't clear within 7 to 10 days, resulting in my account being closed due to fraudulent activity. When I attempted to open a new account elsewhere, I was denied due to owing $[redacted] to Key Bank. I am looking to settle my debt with Key Bank promptly so that I can receive a loan from an online bank that is willing to lend me money.