My Kevo Convert smart lock will not reset. When I press the reset button, it does not...

GetHuman-vsharpjo's customer service issue with Kevo Smart Locks from January 2019

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The issue in GetHuman-vsharpjo's own words
My Kevo Convert smart lock will not reset. When I press the reset button, it does not beep and the indicator light does not turn red. It just remains yellow.**The initial problem came when I tried taking the battery pack out, but I accidentally took out the memory card instead. I was told by one agent when I called customer care to do a reset. Well, as you can see from above, the reset does not work.**Please help.
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Kevo Smart Locks

Customer service issue
Reported by GetHuman-vsharpjo
Jan 7th, 2019 - 9 mons ago
I have an issue with Kevo Smart Locks too
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GetHuman-vsharpjo started working on this issue
Jan 7th 5:05pm