I bought a Kurig with the craft option * *** years ago for my second home. I use this K...

GetHuman-kenherl's customer service issue with Keurig from January 2019

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The issue in GetHuman-kenherl's own words
I bought a Kurig with the craft option * *** years ago for my second home. I use this Kurig no more than two or three days a month. It died back in September and I called your customer service department. It was determined that the pump had gone bad. Your companies offer was to ship me a new one at a discounted rate of $***. Costco had the same one available that day for $**! That was some of the worst customer service I have ever had. Your company should have sent me a new one free of charge. It had barely been used. Oh by the way I am on my third Kurig at my primary residence. ***You can look up my record by. *Ken Herlihy****-***-****. **Let’s see if you do the right thing now?**A very disappointed customer. **Ken
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Customer service issue
Reported by GetHuman-kenherl
Jan 15th, 2019 - 9 mons ago
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Seen by 6 customers so far
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Jan 15th 4:23pm