When cut the keurig on it wants to keep preheating water and shut off and repeat

GetHuman745102's customer service issue with Keurig from June 2018

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Help with my Keurig issue
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home Address
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The issue and preferred resolution, in GetHuman745102's own words:
The problem I ran into: When cut the keurig on it wants to keep preheating water and shut off and repeat
I trust that Keurig will make this right and come up with a resolution that is fair.
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Keurig

Customer service issue
Reported by GetHuman745102
Jun 3rd, 2018 - 22d ago
I have an issue with Keurig too
Not resolved
Seen by 2 customers so far
Similar issue to 158 others
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Timeline
GetHuman745102 started working on this issue
Jun 3rd 3:16pm