Bad Receiver

GetHuman1319463's customer service issue with Kensington Tech Support from October 2018

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The issue in GetHuman1319463's own words
Hello, * We recently purchased several Kensington Pro Fit Wireless Comfort Keyboard mouse combo and it one unit stopped working about few months. Batteries in both mouse & keyboard were replaced and also tried it on another computer without success. We think it is the receiver as it works with other computer with diff receiver. The Serial Number for this particular set is: A***A******. Model * is: M*****-K. What should i do? Can i get another receiver or do i send the whole set back? Can you help?**Thanks.
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Kensington Tech Support

Customer service issue
Reported by GetHuman1319463
Oct 11th, 2018 - a mon ago
I have an issue with Kensington Tech Support too
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Seen by 10 customers so far
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Timeline
GetHuman1319463 started working on this issue
Oct 11th 3:52pm