Is this how Kenmore treats it’s customers? How horrid. And at a time when everyone is s...
GetHuman5064802's Complaint issue with Kenmore from July 2020
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Where was the item purchased, Order number (if applicable), and Billing address
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5064802's own words
Is this how Kenmore treats it’s customers? How horrid. And at a time when everyone is struggling to survive. *I have a Kenmore gas oven whose ignition went bad. A very nice "Kenmore" repair person who was assigned to me via the Kenmore repair site, arrived on time and identified my problem as a faulty ignition. This was changed in less than an hour. The cost was over $***. The part cost $**. The labor cost $***.**. In fairness I was given a choice: (*) reduce my cost to $*** something if I pay a $** a month fee for a warranty on "all the equipment in my kitchen (not worth it as I already replaced my kitchen appliance in prep for sale and they all had new warranties) or (*) pay the $*** service fee alone and buy a new oven (a comparable oven would cost well over $****), or go with the choice I made. I don't know anyone whose labor cost are over $*** an hour. SHAME on Kenmore!! I've always liked their products, but I will never buy another Kenmore appliance again and I advise everyone to stay away from them. Their billing practices are outrageous!
GetHuman5064802 did not yet indicate what Kenmore should do to make this right.
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