GetHuman1697129's customer service issue with Kenmore from December 2018

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Help with my Kenmore issue
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The issue in GetHuman1697129's own words
Get some help in receiving the part needed!!! ... We bought a Kenmore Gas Grill at a store closing sale on Colerain Avenue in Cincinnati, OH on October **, ****. It was a floor model so it had no box or a manual with it. We tried to start it for a family gathering but found out it did not have a regulator or hose. I called and talked to someone at Sears and they said that they would be glad to remedy the situation. Well, that was almost * months ago. Everytime I call to check on the order, they keep telling me that it is on backorder. I am so frustrated with the whole situation that after talking to six or seven different people (all different phone numbers) yesterday, I decided to just order one off of the site on line, and, guess what!!!! it will be delivered by December **. I don't know what your problem is, but I am now paying $**.** for a regulator and hose that should have been with the grill when we bought it. I am not a very satisfied customer and we have been customers for ** years.
Frustrated because it has been * months already and nothing!!!
I would like to reimbursed for the cost of the part....$**.**.
** years we have been faithful customers
Tried talking to many, many different people at all different numbers with no results!!!
I have an issue with Kenmore too
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Kenmore Liquid Propane Gas Grill ************ is missing a regulator and hose
Customer service issue
Reported by GetHuman1697129
Dec 5th, 2018 - a mon ago
I have an issue with Kenmore too
Not resolved
Seen by 3 customers so far
Similar issue to 141 others
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GetHuman1697129 started working on this issue
Dec 5th, 2018 7:32pm