We have a Kenmore dishwasher that we purchased in ****. At the time we paid over thousa...

GetHuman-jomlken's customer service issue with Kenmore from October 2018

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The issue in GetHuman-jomlken's own words
We have a Kenmore dishwasher that we purchased in ****. At the time we paid over thousand dollars for the dishwasher. Since **** we have had to have it serviced five times. Most recently it has been because the dishwasher is not draining. We have had to replace the control board twice. The last time we had someone out because it was not draining they couldn’t find a problem. They cleaned it out and It seemed to be working again, but has since started not draining. The problem is the water sits in the bottom so then all the dirty Water squirts up onto the dishes and they never get clean. In addition to it not draining it also doesn’t dry completely. Once in a while the dishwasher will not even turn on and I have to unplug it and plug it back in to get it to start. I just called customer service and they told me I will need to have a technician come out and it will cost $** to have it looked at. We have done this many times, we would like a different option other than having a service tech come out because that does not seem to be working for this particular dishwasher

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Kenmore

Customer service issue
Reported by GetHuman-jomlken
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 92 others
0 customers following this

Timeline

GetHuman-jomlken started working on this issue
Oct 22nd, 2018 3:44pm