We have a Kenmore Elite Bottom Freezer Refrigerator model ***.****.*How is it determine...

GetHuman-sleddogw's customer service issue with Kenmore from June 2018

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The issue in GetHuman-sleddogw's own words
We have a Kenmore Elite Bottom Freezer Refrigerator model ***.****.*How is it determined that the water filter needs to be replaced? Is it just a six-month increment, or is there an algorithm that measures something like back pressure? The two of us in our household hardly ever use the water from the refrigerator, yet the warning message to replace the filter has come on, and we can't turn it off. Thank you.
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Customer service issue
Reported by GetHuman-sleddogw
Jun 18th, 2018 - a yr ago
I have an issue with Kenmore too
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Seen by 8 customers so far
Similar issue to 28 others
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GetHuman-sleddogw started working on this issue
Jun 18th, 2018 11:03pm