Agents at check in office are not doing anything right that costed people more than just an overcharge **** elsie ave.

GetHuman6041764's Refund My Booking issue with Kayak from May 2021

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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman6041764's own words
Trying to get my cash that the agent had no bussiness taking from me knowing the transaction was already fully paid . ... My debit was charged by snaptravel and cash by agent at check in .whos responsible for refund when chrged twice for one night *Agent i spoke to from the office at motel * told me to contact the agency i made my booking with .*I would appreciate a refund to my debit card ending **** by either party asap please
They knew i was stranded in town and prior to check in they threaten to tow my vehicle because check in wasnt until * pm next day
People need to know they made a mistake and are willing proof good reputation by giving the costomers the (always right policy )when an issue is in the cost of their hands ... Without the run around or hassles of blamming the booking company ..
Im a good costumer to the motel company and other booking apps *That worked with me based on the availability changes was not in my control to prevent .
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Kayak

Motel * @ **** elsie ave. Sacramento CA
Refund My Booking issue
Reported by GetHuman6041764
May 7th, 2021 - 3 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 438 others
0 customers following this
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Timeline

GetHuman6041764 started working on this issue
May 7th 5:05am
GetHuman6041764 indicated the issue is not fixed yet.
May 12th 1:14am
GetHuman6041764 indicated the issue is not fixed yet.
May 12th 1:16am
GetHuman6041764 indicated the issue is not fixed yet.
May 12th 1:21am
GetHuman6041764 indicated the issue is not fixed yet.
May 12th 1:22am
GetHuman6041764 indicated the issue is not fixed yet.
May 14th 12:45am
GetHuman6041764 indicated the issue is not fixed yet.
May 14th 1:42am