I reserved a rental car using Kayak. However, somehow my rental car was cancelled witho...

GetHuman2220191's customer service issue with Kayak from February 2019

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The issue in GetHuman2220191's own words
I reserved a rental car using Kayak. However, somehow my rental car was cancelled without my consent. When I went to Hertz to rent my car at the airport, they saw my Confirmation number and said it was cancelled. It wasn't cancelled by me. However, there is currently a charge on my credit card from Hertz for $***.**. Hertz told me they can't help me and that I must sort this out with you. As a result of this cancellation, I was unable to rent the car because I had not enough credit left on my card since this charge was already pending! What a mess. I got no confirmation email from Kayak, but my credit card has been charged and I have a confirmation number that Hertz gave me a few days ago when I called to see if I did have a reservation (and there was no cancellation on this when I called). Confirmation number is: H***********I need this charge removed off of my credit card immediately. Discover card, Stephanie Trogden*(***) ***-****
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Kayak

Customer service issue
Reported by GetHuman2220191
Feb 16th, 2019 - 8 mons ago
I have an issue with Kayak too
Not resolved
Seen by 11 customers so far
Similar issue to 861 others
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Timeline
GetHuman2220191 started working on this issue
Feb 16th 6:22am