Unable to book flights

GetHuman1830728's customer service issue with Kayak from December 2018

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Help with my Kayak issue
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Before contacting them, items GetHuman1830728 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1830728's own words
Pay for flights for our daughter ... When trying to book a round trip flight from Indonesia to London for my daughter your software redirects to mytravel. Subsequently when proceeding through the checkout procedure the software consistently reports time to undertake transaction exceeded
I tried booking flights for my daughter using several different search engines with the same result each time which suggests that there is a software issue with mytravel
I would like kayak to resolve the payment process for mytravel in order that I can purchase tickets for my daughter to travel home.
Being a new customer I anticipated a seemless service as advertised on to.
As already commented on, we tried several different search engines as we believed the issue might be related to a specific search engine
How GetHuman1830728 fixed the problem

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How Do I Choose the Right Travel Booking Website?How Do I Change My Flight That I Booked on Kayak?
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Kayak

Flights
Customer service issue
Reported by GetHuman1830728
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 718 others
0 customers following this

Timeline

GetHuman1830728 started working on this issue
Dec 26th, 2018 12:19pm