Hello, I purchased plane tickets through JustFly on KAYAK's platform. The payment information was on KAYAK's platform. I was given the option to apply for a loan that would break out the flight payments, so I applied through KAYAK's platform. I then finalized the booking through KAYAK's platform. I received an email from JustFly shortly after saying they had to cancel the flight due to not having my payment info. I gave it to them, then they charged me for the whole flight! I am so confused. How do I use this monthly loan from Uplift now??? I had to cancel the fly out of fear of not being able to afford my rent. If someone could contact me to show me how to pay for my flight using this loan, that would be wonderful. My boyfriend's birthday is tomorrow and I wanted to have these tickets to show him.
GetHuman1321840 did not yet indicate what Kayak should do to make this right.