I booked a hotel through kayak. I used hotwire the night before and got an amazing deal...

GetHuman1187236's customer service issue with Kayak from September 2018

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The issue in GetHuman1187236's own words
I booked a hotel through kayak. I used hotwire the night before and got an amazing deal. I booked a * start hotel and when I got there, I felt like I was in paradise. I assumed I would have the same experience with kayak. I assumed wrong. First off as I was booking the room, the site closed. I was about to book it again but, I decided to call the hotel to see if my reservation went through. (Kayak almost got my money twice) when I arrived at the hotel, me and my boyfriend had to give them our ids. It would have been nice to know that we both needed them because my boyfriend didn't have his. After he got his ID and we checked in, I had to give them a $** CASH deposit. I don't mind giving them a deposit but using the ATM to get cash and being charged ATM fees bothers me. If I would have known about a cash deposit, I would have made sure that I had it. But these are all minor complaints. Once I got to my room, I realized this hotel was a BIG mistake. The whole floor smelled like some dank bud. They only had * ice machine which, of course, was out of order. I didn't know they only had one ice machine so, I went looking for another one. I was on the *st floor. I took the elevator to the second floor. The elevator barely worked and I thought I was going to get stuck so I took the stairs to the *rd floor and then the *th. Each floor got worse and worse. The *th floor seemed like something from a horror movie. The lights were all dim and it had a strong odor a d the floors were covered in greenish blackish mold. I didn't even try to make it to the next floor. When I got back to my room, I started looking around and realized that there was mold in multiple places in that room but, I was super exhausted and I didn't want to spend money on yet another hotel. I am very very very dissatisfied with your company. I would suggest getting rid of the Katarina Hotel ASAP.
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Kayak

Customer service issue
Reported by GetHuman1187236
Sep 23rd, 2018 - 2 mons ago
I have an issue with Kayak too
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Seen by 1 customer so far
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Timeline
GetHuman1187236 started working on this issue
Sep 23rd 3:16pm