I booked my airfare through Kayak from Kansas City to Paris on *******. It was on Icela...

GetHuman-pcmorley's customer service issue with Kayak from August 2018

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The issue in GetHuman-pcmorley's own words
I booked my airfare through Kayak from Kansas City to Paris on *******. It was on Iceland Air for ******* through ******* for myself and my wife. I have my Vayama E-ticket. (Booking * KUSW-*******) (Iceland Air online checking number QLVFCX) On it it says the class is economy. I called Iceland Air to confirm my check in baggage today. They told me that I was not economy standard which allow us to check one bag. They said we were economy light (which says nothing about economy light on my confirmation) so we do not get to check any bags and can take on one carryon bag. (One carryon for ** days in Paris!!!!) we can purchase one bag each at $***. The rest of my family booked through Kayak and have the same issue. (* of us) It is costing us $*,*** to be able to check one bag each. It should have said on Kayak that at this price you do not get any check any bags.**Peter Morley****-***-**********@***.com
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Kayak

Customer service issue
Reported by GetHuman-pcmorley
Aug 15th, 2018 - a yr ago
I have an issue with Kayak too
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Seen by 7 customers so far
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Items needed
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Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-pcmorley started working on this issue
Aug 15th, 2018 2:19am
GetHuman-pcmorley indicated the issue is not fixed yet.
Aug 15th, 2018 12:45pm
GetHuman-pcmorley indicated the issue is not fixed yet.
Aug 18th, 2018 3:40am
GetHuman-pcmorley indicated the issue is not fixed yet.
Aug 18th, 2018 12:21pm