I have been getting the most ridiculous run around with my reservation. I made a car re...

GetHuman935343's customer service issue with Kayak from July 2018

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The issue in GetHuman935343's own words
I have been getting the most ridiculous run around with my reservation. I made a car reservation through you (apparently through Priceline) from Aug. *th -Aug. **th) *Pick up at *** Greece Ridge Center return to Norfolk, VA airport. I then called and requested to add Friday August *rd. I tried to go over to the pick up Budget and it’s not at that address. No one at the phone numbers for Budget or Priceline could help me. Just going around and around in circles. Now they say I need to contact you for any modification to the reservation. This is the most frustrating and absolutely ridiculous situation I have ever experienced with a reservation. I’m a heart transplant patient and I don’t appreciate this kind of stress and frustration! *I would like to either change the pick up location to the Rochester, NY Airport (So I can actually find the place) on Friday August * at *:**am (returning vehicle to Norfolk VA airport August **th at *pm. *Or we can cancel this reservation! It will be your loss! I’m an International Speaker and I am appalled at how I have been treated by Budget and Priceline Employees. Most couldn’t seem to understand the very simple issues and most refused to let me speak with a supervisor. Finally when I did speak with a Priceline Supivsor he said to change anything I must contact Kayak and he didn’t know why there wasn’t a Budget Car Rental at that address given. I actually drove there! It’s the mall. I spent an hour trying to find it! No local numbers were answered, my call went to national operators who could barely communicate and would just talk in circles.
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Kayak

Customer service issue
Reported by GetHuman935343
Jul 31st, 2018 - 9 mons ago
I have an issue with Kayak too
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Seen by 3 customers so far
Similar issue to 316 others
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Timeline
GetHuman935343 started working on this issue
Jul 31st, 2018 6:53pm