I have been getting the most ridiculous run around with my reservation. I made a car re...

GetHuman935343's customer service issue with Kayak from July 2018

316 similar
0 following
Help with my Kayak issue
First: share to improve GetHuman935343's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman935343 to get a Kayak rep on the line!
Always use the GetHuman Phone tocall Kayak. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman935343 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman935343's own words
I have been getting the most ridiculous run around with my reservation. I made a car reservation through you (apparently through Priceline) from Aug. *th -Aug. **th) *Pick up at *** Greece Ridge Center return to Norfolk, VA airport. I then called and requested to add Friday August *rd. I tried to go over to the pick up Budget and it’s not at that address. No one at the phone numbers for Budget or Priceline could help me. Just going around and around in circles. Now they say I need to contact you for any modification to the reservation. This is the most frustrating and absolutely ridiculous situation I have ever experienced with a reservation. I’m a heart transplant patient and I don’t appreciate this kind of stress and frustration! *I would like to either change the pick up location to the Rochester, NY Airport (So I can actually find the place) on Friday August * at *:**am (returning vehicle to Norfolk VA airport August **th at *pm. *Or we can cancel this reservation! It will be your loss! I’m an International Speaker and I am appalled at how I have been treated by Budget and Priceline Employees. Most couldn’t seem to understand the very simple issues and most refused to let me speak with a supervisor. Finally when I did speak with a Priceline Supivsor he said to change anything I must contact Kayak and he didn’t know why there wasn’t a Budget Car Rental at that address given. I actually drove there! It’s the mall. I spent an hour trying to find it! No local numbers were answered, my call went to national operators who could barely communicate and would just talk in circles.
GetHuman935343 did not yet indicate what Kayak should do to make this right.
I have an issue with Kayak too
How GetHuman935343 fixed the problem
We are waiting for GetHuman935343 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kayak's attention and get better help faster. Tap below to get started.
Having Kayak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman935343 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman935343
Jul 31st, 2018 - 9 mons ago
I have an issue with Kayak too
Not resolved
Seen by 3 customers so far
Similar issue to 316 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman935343 started working on this issue
Jul 31st, 2018 6:53pm