The budget rental tried to give us a smaller car then was reserved online. They claimed...
GetHuman699079's customer service issue with Kayak from May 2018
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The issue in GetHuman699079's own words
The budget rental tried to give us a smaller car then was reserved online. They claimed they didn’t have Hyundai Accent in Israel. So we ended up paying an extra ** dollars a day for a Mazda *. When we went out to the car it was filthy and parts were literally falling off. I have pictures to back up my claim. And then I saw that next to my car was a budget rental Hyundai Accent. This has been a miserable experience and now cost us three times as much. Please advise.
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