To Whom It May Concern: *My name is Kelly Patterson. I am a ** year old professional, w...

GetHuman5888900's Complaint issue with Kay Jewelers from March 2021

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5888900's own words
To Whom It May Concern: *My name is Kelly Patterson. I am a ** year old professional, wife, mother, and Christian. *I have a concern over a recent interaction with Kay’s Jewelry in Anderson, SC. *I do not feel I can fully express my concern without some background information for reference. *My husband purchased my wedding set from Kay’s Jewelry late in the year of ****. We were engaged in January **** and married in April. Our love story is beautiful and the ring he chose ON HIS OWN for me to wear for the rest of my life is unique and I am proud of it. *I had routine inspections and since the time we have been married, we have made other purchases from Kay’s Jewelry. *Late ****, an inspection found a crack in center Diamond of my engagement ring. It was sent with the store manager for repair. Pictures were documented and I had no concern over the repair. *On February **, ****, my husband received a call from the Kay’s store that my repaired engagement ring was ready to be picked up. Upon the assistant manager retrieving the ring from the plastic bag, I knew immediately, that was not my ring. The ring that was in the bag did not slightly resemble my ring, was not the same size, and did not match the pictures on the bag for documentation. *The assistant manager was polite and quickly told me she would open an investigation with the center where the repair was made and felt confident my ring would be found relatively fast. *I was not upset, I was confident when I left the store, my ring must be sitting in a bag and the same situation will happen to another lady when she picks up her repair. *It took about * weeks and we received the call my ring was found in another state (Illinois, I believe) and would be returned to Anderson with a week. *My husband picked up the ring about a week later and surprised me with it that at home. *Unfortunately, I immediately noticed several things that made me question if this ring was MY ring or a similar ring. *First, my original ring had ridges in the metal. (Dimples or ridges, I’m not sure of the terminology.) Second, the replaced Diamond was larger, which made the ‘illusion ring’ around the Diamond much thinner. Thirdly, the halo just seemed different. In my personal pictures of my ring, the diamonds in the halo were large enough to distinguish each individual Diamond. This halo on this ring has diamonds much smaller. *We reached out to the assistant manager who told us that the center stone can change the overall look of the ring and that the dimples must have worn off over the years. Knowing that was not the case because my band had not lost one dimple, and this ring was COMPLETELY smooth. *To satisfy my questioning mind, my husband and I visited the store and spoke to the manager. She reviewed the pictures I brought, the pictures she took of my ring when I initially sent the ring off for repair, and the ring I had been given. She politely listened but quickly discounted any concern over if this ring was in fact MY ring. Because honestly, I did not feel as if it was. *She told me that the repair must have included a larger center stone, which changes the thickness of the illusion, but assured me that this ring is in fact MY original ring and the halo was the original. She easily could count the stones in the halo from the PICTURES of her original intake photos of my ring and had to zoom in and even get tweezers to count the diamonds in the halo of the ring in question. She insisted that this was in fact my original ring and halo and told me if there had been a total loss of the ring in repair that she herself would be responsible for informing us and replacing it with ***% transparency. She also said she was out of the office during this entire situation due to surgery. Lastly, she told me that the dimples or ridges must have been melted away during the repair but adding them back would be no problem. *Assuring me that adding the dimples or ridges back to the ring would allow me to see each individual Diamond in the halo, I sent it, yet again, for repair. *When it was returned, I desperately wanted this is to be the end of the situation but my heart won’t let me. *I have stared and gazed at my ring since the day my husband gave it to me. I know every curve, imperfection, and sparkle of MY ring. Honestly, I cannot wrap my mind around how different the halo looks from MY ring and the ring I am currently wearing. *To be clear, I am not complaining over the size of diamonds here. I am concerned that either this is not my original ring my husband gave me or the halo is at least different from my original ring. *I’m just asking for honestly that it was replaced because it was lost or the halo was changed or I’m crazy. *I have not posted any information about this entire situation on any social media platform and in fact have not said anything regarding this to more than my immediate family. *My mother in law is a LOYAL customer who LOVES to shop at Kay’s regularly. I do not want her to lose trust or discontinue to shop here. I am only looking for validation to my concern. *Attached are the photos I have and of course anyone of status can look up our history in your system. *I appreciate the time you have taken to listen to my concern and I hope to hear from you soon. *(There is an additional complaint I have with my band in the situation, further validating my concerns over honesty. I will not get into details here but I feel it is important to at least mention.) *Thank You Again, *Kelly Patterson ****-***-****

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Kay Jewelers

Complaint issue
Reported by GetHuman5888900
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 248 others
0 customers following this

Timeline

GetHuman5888900 started working on this issue
Mar 26th 12:53am