i purchased a diamond ring for my wife in the month of June this year. After only * mo...
GetHuman4091363's Complaint issue with Kay Jewelers from December 2019
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4091363's own words
i purchased a diamond ring for my wife in the month of June this year. After only * months a diamond fell out of the ring. We took it back to store and was told it had to be repaired because it is a discontuned item. after * weeks i called to check on ring and was told it had to go back for more repairs because they chipped or cracked diamonds in the band either during repair or "shipping". I am now told my take another * weeks to get my ring back. What can Kays Jewlers for us because of their mistake and because they never call to tell me that they had broken diamonds in the ring. they told me that the quality of work did not meet their standards
GetHuman4091363 did not yet indicate what Kay Jewelers should do to make this right.
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