My fiance purchased my engagement ring at Kay's. It was too big so they ordered a new r...

GetHuman-chilln's Complaint issue with Kay Jewelers from May 2019

Help with my Kay Jewelers issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-chilln's own words
My fiance purchased my engagement ring at Kay's. It was too big so they ordered a new ring. I waited * months . I wore my new ring * weeks and diamond fell out. They sent the ring back to be repaired. I am without my engagement ring again for * weeks. I get my ring and yet again a diamond falls out. My fiance finally had enough and asked for a new ring to be made. So * months after my engagement I get to show my new ring off.*I brought my ring in for check up and salesperson said a diamond on the band was missing. Now they send it back again. *What??? My wedding is in * weeks.**My fiance is totally embarrassed about this situation. He feels he bought me a cheap ring. The jewelers has had my ring more than I have. *Thanks Kay Jewelers, you totally took the joy and excitement away from my engagement.

GetHuman-chilln did not yet indicate what Kay Jewelers should do to make this right.

How GetHuman-chilln fixed the problem
They are replacing the diamond. That's it.*I still don't know if it will be back in time for my wedding
Do you have a customer issue as well?
We can help you get Kay Jewelers's attention and get better help faster. Tap below to get started.
Having Kay Jewelers issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Kay Jewelers

Complaint issue
Reported by GetHuman-chilln
May 20th, 2019 - 4 years ago
GetHuman-chilln shared how to fix
Seen by 5 customers so far
Similar issue to 293 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-chilln started working on this issue
May 20th, 2019 4:47pm
GetHuman-chilln confirmed the issue is fixed. Hooray!
May 25th, 2019 11:46am