My fiance purchased my engagement ring at Kay's. It was too big so they ordered a new r...
GetHuman-chilln's Complaint issue with Kay Jewelers from May 2019
Help with my Kay Jewelers issue
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The issue in GetHuman-chilln's own words
My fiance purchased my engagement ring at Kay's. It was too big so they ordered a new ring. I waited * months . I wore my new ring * weeks and diamond fell out. They sent the ring back to be repaired. I am without my engagement ring again for * weeks. I get my ring and yet again a diamond falls out. My fiance finally had enough and asked for a new ring to be made. So * months after my engagement I get to show my new ring off.*I brought my ring in for check up and salesperson said a diamond on the band was missing. Now they send it back again. *What??? My wedding is in * weeks.**My fiance is totally embarrassed about this situation. He feels he bought me a cheap ring. The jewelers has had my ring more than I have. *Thanks Kay Jewelers, you totally took the joy and excitement away from my engagement.
GetHuman-chilln did not yet indicate what Kay Jewelers should do to make this right.
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How GetHuman-chilln fixed the problem
They are replacing the diamond. That's it.*I still don't know if it will be back in time for my wedding
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