My fiance purchased my engagement ring at Kay's. It was too big so they ordered a new r...

GetHuman-chilln's Complaint issue with Kay Jewelers from May 2019

Help with my Kay Jewelers issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-chilln's own words
My fiance purchased my engagement ring at Kay's. It was too big so they ordered a new ring. I waited * months . I wore my new ring * weeks and diamond fell out. They sent the ring back to be repaired. I am without my engagement ring again for * weeks. I get my ring and yet again a diamond falls out. My fiance finally had enough and asked for a new ring to be made. So * months after my engagement I get to show my new ring off.*I brought my ring in for check up and salesperson said a diamond on the band was missing. Now they send it back again. *What??? My wedding is in * weeks.**My fiance is totally embarrassed about this situation. He feels he bought me a cheap ring. The jewelers has had my ring more than I have. *Thanks Kay Jewelers, you totally took the joy and excitement away from my engagement.

GetHuman-chilln did not yet indicate what Kay Jewelers should do to make this right.

How GetHuman-chilln fixed the problem
They are replacing the diamond. That's it.*I still don't know if it will be back in time for my wedding
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Kay Jewelers

Complaint issue
Reported by GetHuman-chilln
May 20th, 2019 - 2 years ago
Fixed
GetHuman-chilln shared how to fix
Seen by 4 customers so far
Similar issue to 293 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-chilln started working on this issue
May 20th, 2019 4:47pm
GetHuman-chilln confirmed the issue is fixed. Hooray!
May 25th, 2019 11:46am

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