Re - Order number **********I called on Saturday early morning to cancel an order place...

GetHuman-gabrafam's customer service issue with Kate Spade from November 2018

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Re - Order number **********I called on Saturday early morning to cancel an order placed on Friday (*****) and was assured this was done - as order was still being processed and credit card was not charged. **However this morning I received an email saying the order had shipped. Can you please clarify if this email was sent in error? I have tried calling several times but the line won’t connect. **Many thanks in advance,**Lillian
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Kate Spade

Customer service issue
Reported by GetHuman-gabrafam
Nov 27th, 2018 - 9 mons ago
I have an issue with Kate Spade too
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Seen by 11 customers so far
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GetHuman-gabrafam started working on this issue
Nov 27th, 2018 11:44am