I would like to return some items I purchased at the citadel outlets in commerce califo...

GetHuman742696's customer service issue with Kate Spade from June 2018

Help with my Kate Spade issue
I would like to return some items I purchased at the citadel outlets in commerce california over the memorial day weekend.My mother did not care for Kate Spade. Unforrunately i misplaced my receipt. However I was told by the sales person at the time of purchase that by providing my email would save my transactions and work as a valid receipt. I tried returning the items and the manager insisted the conversarion never occured. Everyone kept telling me sonething different. I am very displeased with their customer service and misleading information. My mother is now forced to keep items that she will never use and equivalent to $*** wasted. I would like a full refund for my items. Thank you
I trust that Kate Spade will make this right and come up with a resolution that is fair.
Help with my Kate Spade issue
How GetHuman742696 fixed the problem:
The Kate Spade ***ociate was able to look up my transaction history simply by providing the credit card I used to purchase the items.
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Kate Spade

Customer service issue
Reported by GetHuman742696
Jun 2nd, 2018 - 20d ago
I have an issue with Kate Spade too
Fixed
GetHuman742696 shared how to fix
Seen by 5 customers so far
Similar issue to 33 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman742696 started working on this issue
Jun 2nd 4:34pm
GetHuman742696 indicated the issue is not fixed yet.
Jun 2nd 4:40pm
GetHuman742696 indicated the issue is not fixed yet.
Jun 2nd 6:21pm
GetHuman742696 confirmed the issue is fixed. Hooray!
Jun 3rd 4:41pm