I would like to return some items I purchased at the citadel outlets in commerce califo...
GetHuman742696's customer service issue with Kate Spade from June 2018
Help with my Kate Spade issue
The issue in GetHuman742696's own words
I would like to return some items I purchased at the citadel outlets in commerce california over the memorial day weekend.My mother did not care for Kate Spade. Unforrunately i misplaced my receipt. However I was told by the sales person at the time of purchase that by providing my email would save my transactions and work as a valid receipt. I tried returning the items and the manager insisted the conversarion never occured. Everyone kept telling me sonething different. I am very displeased with their customer service and misleading information. My mother is now forced to keep items that she will never use and equivalent to $*** wasted. I would like a full refund for my items. Thank you
GetHuman742696 did not yet indicate what Kate Spade should do to make this right.
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How GetHuman742696 fixed the problem
The Kate Spade associate was able to look up my transaction history simply by providing the credit card I used to purchase the items.
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