Cancel Order Renewal was not authorized-You sent me emails saying you could not renew t...

GetHuman3363551's customer service issue with Kaspersky Lab from August 2019

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The issue in GetHuman3363551's own words
Cancel Order Renewal was not authorized-You sent me emails saying you could not renew to card * you had on file-we have Bit Defender now & did Not want to renew-these emails just ask for another card * which I did not give & I could not find a way to cancel so just thought since card did not work it simply would not renew- but today I get and email saying it has succesfully renewd so I went on website filled out a contact for asking for cancelation & Immediate Refund but it then said they found no orders- Here is the * from today's email original order * *********** I want an immediate Cancellation & Refund to the Card you charged in full. Our hours here at the Art Center for calling me back are **am-*pm Tuesday thru Saturday Thank you very much mary Rose Executive Director* Port Aransas Art Center a *** C * Nonprofit Corp.

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Kaspersky Lab

Customer service issue
Reported by GetHuman3363551
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 479 others
0 customers following this

Timeline

GetHuman3363551 started working on this issue
Aug 3rd, 2019 7:01pm
GetHuman3363551 indicated the issue is not fixed yet.
Aug 6th, 2019 5:05pm
GetHuman3363551 indicated the issue is not fixed yet.
Aug 7th, 2019 6:19pm
GetHuman3363551 indicated the issue is not fixed yet.
Aug 7th, 2019 6:39pm