I have bought several diesel Karcher pressure washers from Cougar Cleaning Odessa Texas...

GetHuman1126583's customer service issue with Karcher Pressure Washers from September 2018

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The issue in GetHuman1126583's own words
I have bought several diesel Karcher pressure washers from Cougar Cleaning Odessa Texas recently I had a unit that broke the block. They said it was faulty cast on engine. They sent it to Lubbock to get fixed because that is where the engines are warrantied at. It has been there for * months and I can not get a straight answer yet about when it will be fixed. I’ve been told the motor will be in a week week for * weeks now and still no pressure washer. I have lost $**** dollars in rental income per month on the unit in rental income. I am going to have to get my attorney involved to get something done. I currently have ** pressure washers for daily oilfield rental and switched ove from hydro Tek to Karcher thinking that I would go all Karcher but undoubtably the warranty is junk. I would like to get this problem solved or have another unit to replace the unit. If I am not satisfied with this problem in the next week I am going to have to sue you and it will be a lot more expense for you including attorney fees lost revenue plus mis representation of warranty and I’m sure several more things. Please contact me as soon as possible to resolve this matter. *Shan Johnson*President Omni Equipment and Rental***** E *th*Odessa Texas, *********-***-****

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Karcher Pressure Washers

Customer service issue
Reported by GetHuman1126583
Sep 11th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 18 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
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Timeline

GetHuman1126583 started working on this issue
Sep 11th, 2018 3:03am
GetHuman1126583 indicated the issue is not fixed yet.
Sep 12th, 2018 12:29pm

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