-On ******** you charged my Discover card $***.****-I immediately called your customer...

GetHuman-mhoeven's Complaint issue with Kansas City Star from December 2019

Help with my Kansas City Star issue
First: share to improve GetHuman-mhoeven's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mhoeven may need:
Account holder name, Billing address, Account phone number, and Email address on the account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-mhoeven's own words
-On ******** you charged my Discover card $***.****-I immediately called your customer service line and asked to have my subscription cancelled and my money refunded (on ********)**-I did agree to pay for an on line subscription for about $***.**. Later I found out that you offered a $**.** on line subscription as a black Friday deal. I was not give this deal? **After checking my statement I called * or * more times, I am sure I called ******* asking where my refund was? I was assured that it was coming. **-I then called again the week of ******* and asked to speak to a supervisor as my $***.** has still not been refunded and my credit card statement has closed, meaning I will have to pay the $***.** to Discover. During this call I asked to speak to a supervisor and was told by Rich ******** that she would have a supervisor call me back. Still no supervisor has called. What terrible customer service you are providing! **What I want**. I want my refund check of $***.** charged to my Discover Card mailed out to me, not credited back to my card. ***. I want my next ** months of my on line Subscription for free for my inconvenience. (keep in mind each time I call its **-** minute wait just to talk to someone, again horrible customer service. I have been a customer of the Star for ** years. ***. I want an email stating my resolution in writing from you******@***.com **My Name is *Mark Hoeven****** S Parkwood St*Olathe, KS ***** *Cell ***.***.**********@***.com

GetHuman-mhoeven did not yet indicate what Kansas City Star should do to make this right.

How GetHuman-mhoeven fixed the problem

We are waiting for GetHuman-mhoeven to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kansas City Star's attention and get better help faster. Tap below to get started.
Having Kansas City Star issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Kansas City Star

Complaint issue
Reported by GetHuman-mhoeven
Dec 15th, 2019 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 239 others
0 customers following this

Timeline

GetHuman-mhoeven started working on this issue
Dec 15th, 2019 11:27pm