We did not get a paper today. We are still waiting for Sunday, *-** paper which they...
GetHuman2945770's Delivery problem issue with Kansas City Star from May 2019
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The issue in GetHuman2945770's own words
We did not get a paper today. We are still waiting for Sunday, *-** paper which they said would be delivered to us this week. There are very few neighbors on our block who still take the paper. Most have canceled their subscription. One I know who still does has signs out in his yard toward the curbing with KC Star on it, another has "missing papers this week". What's going on? How can you keep subscribers this way. We are all ready to quit. We call, we write, we get e-mails saying it will be redelivered this week, we get nothing, yet our bill is paid for a year. We request redelivery. We don't want credit, we WANT THE PAPER, even if it is a day late. We don't want to read it on a screen. And we get no response! How much longer do we have to deal with this? We had a great man for two years who never ever missed a day. What happened to him? And what's wrong with the new guy. You'd think he could read and remember addresses by now. This is the most terrible customer service ever! If we could ever get a human who talks to answer your phone, we could discuss this with you, but no, machinery is so impersonal you can't even give them a question or discuss anything. Just about ready to give up. Disgusted.
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