This is the fifth time we've have had delivery problems this month. Yesterday we receiv...

GetHuman-dougzern's customer service issue with Kansas City Star from December 2018

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This is the fifth time we've have had delivery problems this month. Yesterday we received our paper but today, December seventh our delivery person delivered YESTERDAYS paper instead of today's paper!! My husband spoke with our neighbor and he also received YESTERDAYS paper this morning. * We can't even go a full two weeks without having to call the KC Star!!!* Your idea of giving credit by adding it to your subscription instead of subtracting from our bill is RIDICULOUS. I am supposed to receive an e-mail for confirming today's credit but that was several hours ago and so far no e-mail. The idea of getting "future credit" is an insult when you can't get decent service in the first place. I guess I should notify my heirs in case I pass away that they have inherited my "future credited" newspapers from the Kansas City Star. * We are extremely disappointed in your customer service.* - Patti Zern
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Kansas City Star

Customer service issue
Reported by GetHuman-dougzern
Dec 7th, 2018 - 5 mons ago
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GetHuman-dougzern started working on this issue
Dec 7th, 2018 10:39pm
GetHuman-dougzern indicated the issue is not fixed yet.
Dec 7th, 2018 10:40pm
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Dec 7th, 2018 10:45pm