Started the application process with Kabbage on April **th. They incorrectly calculated...

GetHuman5002301's customer service issue with Kabbage from June 2020

Help with my Kabbage issue
The issue in GetHuman5002301's own words
Started the application process with Kabbage on April **th. They incorrectly calculated our PPP loan amount because we were not established the first half of the year. I've sent them all documentation and then some, including the SBA's PPP FAQ's and highlighted how a company in our position should be calculated.*Initially, on April **th I sent an email to cancel the loan because the calculations were wrong and told them that I'd submit an application through my business banker. Apparently that didn't happen. When my banker submitted our application it was declined because the SBA already had an approval from another lender! Kabbage. My banker said they could not resubmit, so I asked Kabbage to resubmit a correctly calculated calculation. This has not happened, over months of trying, hours and hours of trying to reach them by phone and email. I was assured repeatedly that it would be handled.*Most recently, am told that it is too late to resubmit and that I should take it or leave it. Asked to speak with a Manager and was denied. *Told my case would be directed to an extreme file on Thursday, but still no change.*Currently approved for $****, but based on the SBA's guidelines, we should be approved for $**,*** base on our January and February average monthly payroll of $**,***

GetHuman5002301 did not yet indicate what Kabbage should do to make this right.

How GetHuman5002301 fixed the problem
My application went to an extreme file after ** weeks of issues and finally filing a complaint. My next phone call went to a capable person and within an hour all was corrected, submitted and approved
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Customer service issue
Reported by GetHuman5002301
Jun 27th, 2020 - 2 years ago
GetHuman5002301 shared how to fix
Seen by 17 customers so far
Similar issue to 202 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account


GetHuman5002301 started working on this issue
Jun 27th, 2020 4:00pm
GetHuman5002301 confirmed the issue is fixed. Hooray!
Jun 29th, 2020 8:22pm

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