My MCOC Account has now been banned back-to-back for a combined amount of *** hours (*st for ***, which finished last night, and now an additional ***), and I am BEYOND ANGRY!!!

GetHuman4838324's customer service issue with Kabam from May 2020

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The issue in GetHuman4838324's own words
Enjoy myself playing a game that I truly enjoy playing, and helping my alliance friends. ... Just like one of the complaints listed from one of your previous customers, I recently had my account for MCOC (Marvel Contest of Champions banned for *** hours, with no explanation or notice as to why. I just completed the *** hour ban last night, and began playing again. I get back on this morning to help my alliance with the current Alliance Quest, to see that I am now banned for *** hours? I sincerely hope for your sake, that you resolve this and respond with an explanation and*or an apology, and if it is to be an apology, I hope it is accompanied by some serious compensation for what I have had to and am enduring.
This was*is especially angering me because...I have never and will never cheat at a game, and I have been given no explanation whatsoever as to what the ToS violations were*are.
They could make this right by lifting the ban from my account, or explaining to me why it was banned in the first place, and allowing people to explain their mistake, instead of approaching it as judge, jury and executioner. If I made a mistake in judgement, then fine penalize me but, what possible violation on a GAMING SITE could possibly warrant being banned for over *** hours? As I mentioned before, They can make it right by lifting the ban, letting me know what I did wrong (unknowingly), stop ignoring my many requests and tickets asking for help explaining as to why my game chat in MCOC has never seemed to work (for over * years), and offer an apology and some kind of compensation for what I have been and am currently being wrongfully accused of!
I have been an extremely loyal Kabam customer for years (** in MCOC, and * YEARS playing Wartune!!!) I am a mild (very mild) casher in MCOC but, I have been a bit more of a casher in Wartune. I play and enjoy games like these for the same reasons I enjoyed playing pro football, for the teamwork and the camaraderie, and I would never and will never tarnish that by cheating.
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Kabam

Marvel Contest of Champions
Customer service issue
Reported by GetHuman4838324
May 18th, 2020 - 3 years ago
Not resolved
Seen by 78 customers so far
Similar issue to 147 others
0 customers following this
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Timeline

GetHuman4838324 started working on this issue
May 18th, 2020 9:09pm
GetHuman4838324 shared this issue with friends on Facebook
May 18th, 2020 9:11pm
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May 18th, 2020 9:13pm
GetHuman4838324 indicated the issue is not fixed yet.
May 18th, 2020 9:57pm
GetHuman4838324 indicated the issue is not fixed yet.
May 18th, 2020 9:57pm
GetHuman4838324 indicated the issue is not fixed yet.
May 18th, 2020 9:58pm
GetHuman4838324 indicated the issue is not fixed yet.
May 18th, 2020 9:58pm
GetHuman4838324 indicated the issue is not fixed yet.
May 18th, 2020 10:58pm

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