Hi. I've just purchased a new IPhone * and am having trouble logging in from it. I'm be...

GetHuman-bwoodli's customer service issue with Kabam from May 2018

Help with my Kabam issue
The issue in GetHuman-bwoodli's own words
Hi. I've just purchased a new IPhone * and am having trouble logging in from it. I'm being told at the login screen for MCOC that my email address isn't valid, though I've been a regular player for a few years now. I've even tried using an old email address, which I might have an initially set everything up under. Is there any way to retain my account status for this game? Will I simply have to restart from scratch? Please advise...and thanks in advance.
GetHuman-bwoodli did not yet indicate what Kabam should do to make this right.
I have an issue with Kabam too
How GetHuman-bwoodli fixed the problem
I was able to log in on my old phone via WiFi, set up an email address*password with Kabam. Then all I had to do was use my new login info on my new device, and from there it was easy like Sunday morning :) on a Sunday no less
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Kabam

Customer service issue
Reported by GetHuman-bwoodli
May 12th, 2018 - 10 mons ago
I have an issue with Kabam too
Fixed
GetHuman-bwoodli shared how to fix
Seen by 7 customers so far
Similar issue to 230 others
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Timeline
GetHuman-bwoodli started working on this issue
May 12th, 2018 11:52pm
GetHuman-bwoodli indicated the issue is not fixed yet.
May 13th, 2018 1:00am
GetHuman-bwoodli confirmed the issue is fixed. Hooray!
May 14th, 2018 2:57am