KLM Royal Dutch Airlines Customer Service Issues

On the 18th of March [redacted], I made a flight reservation for my wife, B. K., from Hannover to Cardiff. However, due to a technical issue, I did not receive a confirmation. Worried about a family matter, I decided to rebook the flight, adding myself to the booking. To my dismay, I discovered I was charged twice for the flights and travel insurance through KLM. The flight bookings were KLM[redacted][redacted] and KLM [redacted][redacted], each costing €[redacted].98, and the insurance bookings were KLM[redacted][redacted] and KLM[redacted][redacted], each at €14.50, all made on the 18th of March [redacted]. Despite assurances from KLM for a refund, no action has been taken. After numerous calls and providing information, the promised refund has not been processed. The situation has caused undue stress for my wife and me, both retirees in our 70s. We are seeking assistance to resolve this issue promptly.

Hello, I am currently in Malaysia and looking to return to France with my two cats. I also plan to bring a mother cat and her two kittens that I have been fostering, making it a total of five cats. I am considering two scenarios: sending the mother and kittens on a separate flight to my family before I fly with my two cats in the cabin, or taking all five cats on the same flight, with some in the cabin and others as checked luggage. I am hoping to travel on a Kuala Lumpur to Amsterdam KLM flight sometime between June and October. I have heard that airlines may not accept animals as checked luggage in extreme weather conditions. Can you provide information on when these restrictions may apply on the Kuala Lumpur to Amsterdam route, considering the departure time and average temperature that day? I have also read about airlines having special facilities for pets. Could you confirm if this flight offers such amenities or if the cats would be transported with the luggage? If I were to send the three cats separately, would I need to use specialized agents or could I arrange it directly with KLM? Additionally, is it possible to have them forwarded to Paris on subsequent flights if my family cannot pick them up in Amsterdam? All the cats are microchipped and vaccinated against rabies. Are there any other requirements for them to fly with KLM? What about COVID vaccinations or tests for me and my travel companion? Any advice or suggestions on this undertaking would be greatly appreciated. I care deeply for these cats and want to ensure their safe journey to France. Best regards,

Dear Customer Service, I am reaching out to request compensation for my recent journey from Delhi to Edmonton. The trip included flights from Delhi to Amsterdam to Edmonton on 21/5/[redacted], with a layover in Amsterdam. Unfortunately, my experience was quite challenging. The initial flight departure from Delhi was delayed by 4 hours, causing a significant delay to my entire itinerary. Upon arriving in Amsterdam, I discovered that my connecting flight, KL0675, was canceled, leaving me stranded at the airport without accommodations for 24 hours. Despite seeking assistance from a KLM Dutch Airlines representative, I was unable to secure any help. The rescheduled flight took a different route, with a layover in Vancouver before finally reaching Edmonton. Due to the delays and missed connections, my journey took an exhausting 50 hours, impacting my health and causing distress to my family awaiting my arrival. I even missed a significant event, the Nagar Kirtan in Edmonton, that I had planned my trip around. I am requesting compensation for the inconvenience, stress, and disruption caused by these circumstances. Your prompt attention to this matter would be greatly appreciated. Sincerely, Harpreet K.

Hello, my booking reference is MWQEM4, surname Best. My return flight from Bangkok to Edinburgh was initially canceled and I was rebooked on the next available flight, which was acceptable. However, the new booking is displaying inaccurate information regarding my layover in Amsterdam being 10 hours, inability to reserve a seat, and no baggage added to my return flight. I distinctly remember adding baggage for all my outbound and inbound flights. The changes have made it quite confusing. My outbound flight was altered, and now my return flight was canceled, making the process less than ideal. Additionally, I will be flying on my birthday and have restless leg syndrome, so I am hoping to upgrade to economy comfort or secure a bulkhead seat if possible.

I experienced a disappointing situation at Edinburgh airport today while trying to fly to Bremen. The bus I was on was delayed, but we still had time to assist my wife, who has MS, with a wheelchair at the disabled room. However, when we reached the check-in counter, it was closed, and the staff were unhelpful and arrogant. They provided a phone number for assistance, but the customer service over the phone was just as poor. I was let down by the lack of support and understanding from both the check-in staff and the phone service. Despite hearing good things about KLM from my brother, the service I received was far from satisfactory. If someone inquires about my experience with KLM, I would caution them to avoid it. I hope for a prompt and helpful response to this email, in stark contrast to the service I encountered today. Thank you, Mr. Thorburn.

I was informed yesterday that my flight has been cancelled. My original trip included a coach ride from Maastricht to Amsterdam to catch the flight. However, the message I received did not mention if this service is still running. Please provide further information, thank you. Previous Booking Details: Booking Code: MQ9IFQ Flight Ref: KL1435 to Birmingham (BHX) at 22:00 on July 26, [redacted] Updated Flight Details: Flight Ref: KL1431 to Birmingham (BHX) at 16:35 on July 26, [redacted] Passenger Name: Mrs. N. Cyples Updated Booking Details: Booking Code: MQ9IFQ Flight Ref: KL1431 to Birmingham (UK) at 16:35 Original Booking Details: Booking Code: MQ9IFQ Flight Ref: KL1435 to Birmingham (UK) at 21:05

Subject: Cancellation of Reservation and Request for Coupons Dear Sir/Madam, I am writing to address the cancellation of my son's seat reservation and flight booking for Mr. Jean-Pierre Aurelin MAHE on the ACCRA/PARIS route. I purchased the tickets on 28th April [redacted] at your Airport Office with the booking reference LSAFTU and ticket number [redacted] [redacted], totaling US$1,[redacted].20. I also paid GHC [redacted].00 for 2 seat reservations under reference DS No. [redacted]. Due to unforeseen circumstances, my son, Yoan Loic Aurelin MAHE, was unable to travel on 1st May [redacted] as planned on flight AF [redacted]. I promptly cancelled his reservation on 30th April [redacted] and was advised to seek a refund or a coupon online. Despite my efforts, I have been unable to complete this process online or via phone. I kindly request a refund in the form of coupons as per airline policy for the son's departure to Paris (US$[redacted].10) and a refund of GHC [redacted].00 for the seat reservation. I await your prompt assistance and resolution on this matter. Sincerely, ELIZABETH QUASHIE-IDUN

I arrived for flight KL1031 (Amsterdam to London) on 12/06/22 to find out our names were removed due to a plane change. Despite having confirmed tickets, we were put on standby for the next day. Unacceptable as I had a meeting on 13/06 at 9am outside London. We were rebooked on a BA flight to Gatwick instead of Heathrow. This caused a disruption since our ride was at Heathrow and we had to get a taxi to Berkshire costing £[redacted]. We request a refund for this expense. Our airline reference is JZEAOU. We have the taxi receipt if needed. Thank you. Ademola & Karina Oni.

The baggage inventory feature on KLM's website is not functioning correctly, as it continuously times out when I attempt to list my items. I am seeking replacements for several days' worth of items, and the list includes a variety of clothing, shoes, accessories, toiletries, and personal items. Here is a detailed list of the items I am looking to replace: - Category: Purse, Quantity: 1, Colour: Black, Size: Not specified, Material: Leather, Brand: Coach - Various dresses, shoes, pants, shirts, bras, underwear, skirts, and other clothing items with specific details included. - Assorted toiletries like sunscreen, tinted moisturizer, and makeup products from different brands. - Various other items like jewelry, menstrual cup, deodorant, razors, and sleepwear. I appreciate any assistance with this matter.

I've been trying to complete the baggage inventory form for the last two hours, encountering continuous glitches. Despite inputting a list with 51 entries (80 items total), only a small portion of the list saves each time, leaving out many items. The call center is unresponsive, automatically disconnecting after a 30-minute hold, making it impossible to seek help. To document my disclosure to KLM, I'm listing the full inventory below: - Various clothing items including dresses, shirts, pants, and pyjamas from brands like Zara, ASOS, and Uniqlo. - Shoes from brands like Frank & Oak and Pons in different colors and sizes. - Assorted toiletries such as sunscreen, makeup, and body care products from various brands. - Undergarments including bras, underwear, and period wear in different colors and materials. - Accessories like purses, jewelry, and a razor from different brands. This list of items is essential for me to complete accurately, and I hope to resolve the technical issues with submitting the inventory promptly.

Hello, I am Petro Byleveld from Swakopmund, Namibia. I am reaching out regarding my lost baggage at Amsterdam Airport. After experiencing flight troubles following my visit to the UK, I was rerouted from London City Airport to Amsterdam Airport on KLM flight KL994 at 18:40 on Friday, June 24, [redacted], due to a cancellation of my Lufthansa flight to Frankfort. Unfortunately, I missed all subsequent connecting flights to Namibia. Despite not requiring a visa for the UK, I was informed upon landing in Amsterdam that I needed one to claim my luggage. I asked for my suitcase to be redirected to Johannesburg, then to my final destination in Walvis Bay, Namibia. I visited Transfers 6 (T6) at the airport, where an attendant marked my red hardcover suitcase for Johannesburg. However, upon arriving in Namibia on June 26, [redacted], I have yet to receive any updates about my lost luggage. In Johannesburg, I visited the lost luggage counter, where Airport agent Bongani assisted me and provided Reference number: JNBKL [redacted]. I would appreciate any assistance or updates on this matter. Thank you.

My baggage issue has been resolved thanks to promptly reporting my missing luggage at the correct desk at the airport where I lost it. I am Petro B. from Swakopmund, Namibia. I encountered flight troubles on my journey from the UK to Namibia, resulting in missed connections and leading me to request my luggage be re-routed to Walvis Bay via Johannesburg. My suitcase, a red hardcover with my name tag, was meant for Johannesburg but never arrived. I visited the lost luggage counter in Johannesburg, where the helpful agent Bongani provided me with reference number JNBKL [redacted]. I appreciate any assistance you can provide in resolving this matter promptly. Thank you for your attention to this.

I am deeply disappointed by my experience with KLM. This was my first time flying with them, and it turned out to be the worst flight of my life. The check-in staff were incredibly rude and unprofessional, especially the woman scanning boarding passes. The flight was delayed two hours, and the staff couldn't provide any information, leaving us confused and anxious. It turned out the delay was due to forgotten baggage from previous passengers not being offloaded. This made me miss an important appointment. Upon arrival, we had to wait 30 minutes on the plane because the gate was locked. This experience was incredibly frustrating and caused me to miss my appointment and spend five extra hours at the airport. I am determined to seek a full refund for this ordeal caused by KLM's incompetence.

Booking TRTMX3 for flight KL1969 on June 30, [redacted], at 9:30 pm experienced over a 1-hour delay in AMS without reaching ZRH. The flight returned to AMS and arrived at 1 am. There was no communication regarding rebooking, hotel accommodations, or baggage delivery in AMS (missed baggage message AMSKL88398). I had to make my own arrangements by booking flight KL1925 on July 1, [redacted], to Geneva (booking UN84AM) due to unavailability for ZRH. This led to taking a train to ZRH, delayed car pickup in Geneva, and extra parking fees. I am seeking reimbursement for the new flight ([redacted].50€), train (96CHF), and parking (18CHF). KLM's online claim process is problematic, and their hotline is unresponsive. I had to change my booking to a flight on July 2, [redacted], to Geneva, with no further options to Zürich. Since I did not use any hotels and missed out on bonuses, I am requesting a refund.

Subject: Request for Compensation for Trip Disruption from Amsterdam to Winnipeg Dear Sir/Madam, I am writing in follow-up to my previous query on WhatsApp from June 30 regarding my travel experience. I faced operational delays at Schiphol airport on Monday, June 27, which caused me to miss my boarding flight to Winnipeg. Despite my efforts to rebook at the kiosks, I was unable to secure a new flight as mine had already departed. Throughout the day, amidst chaos and delays, I attempted to rebook without success. Onsite KLM representatives advised me to try to rebook independently and assured me that I would be reimbursed for the associated costs, including meals and accommodation. I interpreted this as permission to book my own ticket, leading me to secure a seat on a KLM flight to Toronto on June 28 with booking code KSO65N and then a separate ticket to Winnipeg via Ottawa on the same day. I have incurred several expenses due to this disruption, and I am seeking reimbursement for the following: - KLM invoice for Amsterdam to Toronto (KSO65N): 2,[redacted].49 EUR or $3,[redacted].63 CAD - KLM invoice for purchased seat option: [redacted].04 EUR - WestJet invoice for Toronto to Winnipeg: [redacted].58 CAD - Bastion Hotel for June 27: [redacted].80 EUR - 3 meals totaling 67.40 EUR Attached to this email are copies of the invoices for your reference. I have been waiting for a response to my previous WhatsApp query for over a week now and have not received any communication. I am concerned that my request may have been overlooked. Sincerely, D.C.

Hello, I am Pamphilious Faanu. I recently rescheduled my flights from Toronto to Accra on July 11th and from Accra to Toronto on September 1st. Unfortunately, I mistakenly canceled the entire reservation. I followed the system's instructions to request a refund for my seat reservation, but upon checking my trip, I saw that both legs of the journey had been canceled. This was an error on my part, and I would appreciate assistance in restoring my trips. Reservation code: PT5ECB Ticket number: [redacted][redacted] Thank you.

I am attempting to file a claim for a refund, but I am encountering an issue on your website prompting me with the message: "The EMD number should start with 82 or 15. Please provide this number, or choose Ticket Refund if you want to refund your flight ticket." The airline code on my ticket begins with [redacted], which is the correct code according to your site, but it is not being accepted for the refund process. I had to pay [redacted] USD for supposedly excess baggage, which it was not, in addition to the extra baggage option purchased during booking. To add to the inconvenience, our flights from Johannesburg to Amsterdam and from Amsterdam to Valencia were delayed, with ground staff citing worker strikes as the cause. I am seeking a refund for the troubles caused by the delayed flights and the incorrect excess baggage charges. Your prompt attention and resolution to this matter would be greatly appreciated. Communication through other channels seems difficult. Please respond before I escalate this matter further.

One of our suitcases did not make it onto our flight from Amsterdam to Rome on July 6. Despite the tracking information indicating it would be delivered to Mykonos, Greece on July 15, it has not arrived. Currently, we are in Athens until our flight to Frankfurt on the morning of July 19. We shared our full itinerary with KLM and Delta, which includes our city and hotel details. The missing suitcase contains essential items, such as my husband’s walking sticks, needed for the remainder of our trip. Kindly investigate this matter and ensure the prompt return of our luggage. For communication, please text me at [redacted] or email me at [redacted] I am eagerly awaiting positive news from you.

Dear Sir/Madam, I am writing in regards to my recent KLM flight experience. On June 13, [redacted], flight KL0668 from Austin to Amsterdam was delayed at the gate for 3 hours, causing me to miss my connecting flight KL1281 to Edinburgh. After being rebooked on flight KL1289, I arrived in Edinburgh 4 hours later than planned. I am aware of the EC regulation [redacted]/[redacted] and my entitlement to compensation for this delay. However, my claim has been in "received" status for almost 5 weeks since I submitted it on June 15. Despite the other traveler in my group receiving their £[redacted] compensation promptly, my claim has not progressed. I kindly request expedited processing of my claim and appreciate your prompt attention to this matter. Thank you, Amy M.

I am Dunia Paz from New York. My email is [redacted], and you can reach me at [redacted]. I am reaching out concerning my lost luggage during a trip on April 25th. I flew from NY, JFK airport with Delta, connecting in Amsterdam with KLM to Edinburgh. Unfortunately, my luggage did not make it to the final destination. I have filed two claims: C-[redacted] for reimbursement and C-[redacted] for my lost items, but I have not received any updates or assistance from KLM. I would appreciate any help in resolving this matter. Thank you, Dunia Paz.