My name is Odiri Abbey. I was supposed to fly from Lagos on the **th of January **** wi...
GetHuman-okemute's customer service issue with KLM Royal Dutch Airlines from February 2019
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The issue in GetHuman-okemute's own words
My name is Odiri Abbey. I was supposed to fly from Lagos on the **th of January **** with booking QXZUQL but * was refused by the passport controllers. I was with my Swedish and Nigeria passport but I was denied to fly for * reasons. The passport controllers told me my both passport's have been tempered and * am the person on the passport. She took my passport's and handover them to a police officer to take home. My passport's was with this officer for more than ** hours. The police officer gave me his number to call him and when * called him. He said to me this's a very big issue. If * want to get my passport's I have to come with a lot of dollars and * told him I am going to talk to my lawyer about this issue. When * came to the airport the following day and * direct to the passport's controllers telling them * want my passport's now. They gave me the passport's back and refer me to the Swedish embassy in Abuja because they didn't get any dollars from me. I went with my passport's the customs officer for help. The passport controller officer for KLM was there from Holland and they decided they need my thumb print and it was positive. I am so angry with some of the KLM staffs involving with this passport controllers for such a criminal activity. They wanted me to pay money to the police officer and * refused because * know my right. I want this case to be investigated properly because those workers are criminals and KLM staffs are involved as well. I want to know why was my passport's giving to a police officer to take home for more than ** hours? I want a answer because I am not going to stop here with this issue. They most be a consequence for such a criminal activity from the passport controllers and some of the KLM staffs. Thank you.
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