Our flight KL**** from Prague to Amsterdam on September *th was cancelled due to some p...

GetHuman-boblepes's customer service issue with KLM Royal Dutch Airlines from October 2018

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The issue in GetHuman-boblepes's own words
Our flight KL**** from Prague to Amsterdam on September *th was cancelled due to some problems with one of the engines. The flight was supposed to leave at *:** am but at about **:** am we were told that the flight was cancelled. We were checked in, had our boarding passes ( our final destination was Milwaukee via Detroit ) but were told by KLM people that we can not get out of Prague that day but have to fly the next day on AA flight ** to Philadelphia and after * hours layover continue on AA**** flight to Milwaukee where we arrived at about ** pm on September *, about ** hours later than our original schedule. My wife and I think that we are entitled to the compensation for this inconvenience. The whole experience was tough on us as we are ** and ** years old respectively. We would like to ask you how should we proceed with the request for the compensation and what forms, if any ,we have to file. Thank you very much in advance.*Sincerely Bohumir and Mary Lepeska

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KLM Royal Dutch Airlines

Customer service issue
Reported by GetHuman-boblepes
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 114 others
0 customers following this


GetHuman-boblepes started working on this issue
Oct 11th, 2018 11:56pm