KFC Customer Service Issues

On March 17th, [redacted], around 1 pm, I visited the drive-thru at [redacted] W Bethany Home Rd, Phoenix, AZ [redacted]. The customer service I received was disappointing. The staff member was dismissive about my order and the service felt rushed. When I checked my order at home, it was completely incorrect. I had requested a 6-piece chicken tender meal but received a 12-piece bucket instead. Additionally, I ordered two crispy sandwich meals but received a large fry, a large side of corn, and 4 biscuits. The only correct part of my order was the drinks. When I tried to contact the restaurant to address the issue, I faced continuous busy signals. They also did not provide a receipt for my order. I live far from the location and only have the transaction on my card as proof of the error. I am unsure of what steps to take next. I hope to resolve this issue soon.

I had a disappointing experience at the KFC store on [redacted] Austin Peay in Memphis, TN, on 3/22/[redacted] around 10:30 pm. The manager mishandled a situation where I received the wrong order at the drive-thru. Despite the worker confirming my order, the manager insisted I hadn't placed one and refused to refund me. This was frustrating, especially given the current pandemic, as the manager attempted to give me someone else's order, which I declined. The whole ordeal was poorly managed, and the manager's behavior was rude and unacceptable. Proper customer service skills were lacking, and I believe action should be taken against him for this unacceptable conduct.

On March 24th, [redacted], I underwent surgery due to a cancer recurrence. To lift my spirits, my thoughtful mother surprised me with KFC for dinner. She ordered a bucket of chicken and a cake from your Union Road West Seneca, NY [redacted] location but faced poor treatment. Upon discovering a missing piece in the cake, I called the manager, who accused my mother of lying. The next morning, I confronted the same manager who insensitively implied my mother took the missing piece. When I requested my purchased cake back, he threatened to call the police. Disheartened by the lack of resolution, I reached out to corporate to lodge a formal complaint. It has been a week, and I am yet to hear from the district manager. The whole ordeal has left me disillusioned as I expected better treatment from a renowned Southern company known for its hospitality. I hope a higher authority addresses this situation promptly and professionally.

I arrived at the Rome NY franchise around 8:50 pm and was informed that I needed to make a purchase to use the table. After buying an item, I was informed at 8:54 pm that I had to leave because the dining room was closing. When I tried to speak with the manager, she turned off the lights, disregarded me, and walked past me. Even after pointing out that I had a query about being asked to leave before closing, the manager, Cathleen, simply said, "I’m locking my doors." I indicated that I still had a question even after she locked the door with me inside, she informed me there was no dining due to COVID. I inquired why I was told to buy something to dine in, to which she replied I could complain to corporate because of COVID regulations. I was made to leave, feeling discriminated against and unfairly treated. I sought help twice but was dismissed. I believe I should have been informed about the COVID policy rather than pressured into making a purchase and then asked to leave when I inquired about it, especially since I had just come from school and was waiting for a ride.

I would like to discuss my recent experience at KFC in Palo Alto. My order number was [redacted], and I interacted with a cashier named Jesse. Despite requesting a fork at the order board and again at the payment window, my order did not include one. After speaking with Joanne and returning through the drive-thru, I received my missing small fry and a fork but was met with what seemed like mockery from the staff. I found it concerning that the condiment containers were not closed properly, resulting in spills. I believe there should be better training for the employees in terms of customer service and empathy. I would appreciate an apology for the unprofessional behavior I encountered during this visit.

KFC is my favorite fast food spot, so it's disappointing to have to make a complaint. Recently, after ordering a plain chicken sandwich combo and paying by card, I was informed it would take 8 minutes. Despite being on my lunch break, I chose to wait since I already paid. The drink machine was down, so the cashier gave me a Dr. Pepper instead of the Pepsi I requested. When I finally received my order, the fries were warm and soft instead of hot and crispy. The sandwich also had a spicy sauce although I asked for it plain due to my intolerance to spice. I usually check my order, but this time I only saw a pouch and fries at the bottom of the bag. I realized the mistake upon eating at work and couldn't return it as my lunch break was ending. Although this experience was disappointing, it won't deter me from being a loyal KFC customer. Thanks for listening. Best regards, a lifelong fan.

Unfortunately, my recent dining experience was incredibly disappointing. I endured an hour-long wait in the parking lot before placing my order, despite there being only two customers inside. To my surprise, I observed one staff member outside disposing of trash during a busy period. Upon reaching the window to collect my food, I witnessed the manager engaging in a heated altercation with a DoorDash delivery driver who had cut in line. The situation escalated to the point where the manager brandished a weapon. Upon inspecting my order of a 12-piece tender with honey mustard, barbecue sauce, and a chicken sandwich, I discovered a spicy chicken wing meal instead. The errors and confrontations compelled me to leave without seeking a refund, as I could not endure further delays.

I visited the KFC drive-thru and ordered 2 Famous Bowl combo meals, 2 Chicken Littles, and 2 biscuits. After paying at the window, I was asked to pull around. Despite no line, I had to wait 13 minutes at the front. On getting home, I found no honey or butter for the biscuits, no cookies, and no utensils. I called the store to inquire about compensation due to repeated disappointing experiences. They only offered 2 cookies, which I found inadequate. I believe a free meal would have been more appropriate given the poor service and multiple letdowns I have faced at various locations.

Restaurant experience at location # Y300092 and Manager I want to share about my recent experience at this restaurant just 10 minutes before closing time. Despite my personal rule of avoiding such situations, my craving and the approaching deadline made me break it. Apologies to the staff for the inconvenience caused by our late visit, but the manager's professionalism stood out. Even with limited menu items available, the manager assisted us with grace and made us feel welcome. I found it worth mentioning this positive encounter, as it's not often I feel compelled to do so. I truly appreciated the manager's demeanor in handling the situation smoothly. I hope the restaurant acknowledges her excellent service as she managed both the closing tasks and attending to us with great professionalism. Thank you.

I have received the incorrect order three times consecutively. I originally ordered a 2 piece original breast & leg with mashed potatoes and gravy. The drive-thru employee seemed rushed during my order, and upon checking, I found I was given 6 strips with fries. They kindly replaced the order but could not let me keep the incorrect one due to COVID protocols. The second replacement was a chicken breast and a wing. Frustrated, I went inside to have it fixed. Unfortunately, I was met with a disheartening attitude from the staff. The employee was disrespectful to a chef while correcting my order, and to my dismay, my final order was missing gravy on the mashed potatoes, and the potatoes were old. Overall, I am very dissatisfied with the service and lack of professionalism I encountered during this experience.

I purchased a family meal last Saturday, April 3rd, and was charged twice. I forgot to ask for a receipt and the staff member mentioned my card didn't go through, so I handed it back. When I checked my bank account on Monday, I saw the double charge. After contacting the store, they advised me to come in when the manager was present. I had to take time off work to resolve this issue before my shift ended at 11 pm. Despite assurances from the manager, the refund has not appeared in my account as promised. Now, I have been informed to dispute the charge with my bank, adding more personal time to rectify a mistake I didn't make. This ongoing back-and-forth has been frustrating after a long workweek providing for my four children.

I experienced a concerning situation with my recent food order. After realizing it was incorrect upon getting home, I returned to the store for assistance. However, the staff was unhelpful and accused me of being deceitful. Despite my request for a correction, the manager was dismissive and unapologetic. I sought a refund for the $31 charge, paid by card. While I was informed it was processed, I have yet to confirm this. When I asked for a receipt, I was denied and met with hostility, leading to the closure of the interaction. The disrespect and poor customer service were disappointing. I intend to reach out to corporate regarding this issue.

Today at 2:14 pm, my husband and I visited the drive-thru for a $20 fill-up from KFC. We were excited for a nice family meal to enjoy with my nephew, whom we haven't had much time to see due to the pandemic. After ordering extra honey sauce and buttery spread for our chicken, we discovered they were missing when we got home. Despite calling ahead and going back to the restaurant, the employee was unhelpful and rude. The chicken we received was dry and overcooked, adding to the disappointment. This experience was the last straw in a series of issues with this restaurant. If this is the new standard of service, my family will not be returning to KFC.

On the evening of 4/15/21, at approximately 8:50pm, I visited the KFC drive-thru at [redacted] William Flynn Hwy, Allison Park, PA [redacted]. I placed an order for a chicken sandwich box with Dr. Pepper and a 3-piece meal with Dr. Pepper. Although I was aware that they might not be frying chicken close to closing time at 10pm, I had an hour left, but unfortunately, they were out of crispy and original chicken breasts and crispy thighs. Consequently, I received two legs (crispy) and a thigh (original). Despite only one car in front of me, the waiting time was longer than usual. Once I reached home, I discovered that my fries were missing from the chicken sandwich box, the macaroni & cheese was lukewarm, bordering on cold, and the sales receipt I requested to be placed in the bag was absent. Due to a severe rainstorm, I opted not to return to the store.

I ordered KFC from Bend, Oregon via DoorDash. Upon unpacking my order, I discovered a used face mask at the bottom of the bag. After contacting KFC, the manager deflected blame to DoorDash. Despite informing them of the issue, I received no resolution. The district manager promised to address the situation, but I have yet to hear back. The negligence displayed is concerning as this poses a potential health risk to my family. I am unsure if I should involve authorities or the media. The dismissive attitude from the KFC team member was unacceptable. No compensation was offered, which is now irrelevant given the severity of the situation. I suspect this was not a DoorDash issue as the mask was under my food. This matter needs urgent attention to ensure customer safety and satisfaction. - MW

My daughter, Savannah B., recently started working at your Rochester, NH location on Columbus Ave. Unfortunately, on her third day, she called me in tears due to the disrespectful behavior she faced. She was sworn at and insulted, being told to hurry up as she was deemed too slow, which is completely unacceptable. When I spoke to Manager David about this issue, she mentioned that a girl named Robyn had been particularly rude to Savannah. The initial employee I interacted with was also disrespectful and unprofessional. It's concerning to see such behavior from employees and a manager who allows it. I am shocked and disappointed by the treatment my daughter received and she will not be returning. Please ensure her final paycheck is mailed to her. I would like to address this matter with the higher-ups to ensure this doesn't happen to anyone else.

Good evening, I would like to inform you that I was unable to receive satisfactory service at your establishment in San Giuliano Milanese at the Fashion City Outlet. Along with my 10-year-old daughter, we visited your restaurant at 8:30 pm tonight. After waiting in line for 10 minutes, when we went to place our order, we were informed, rather impolitely, that we could not choose from the menu as they had run out of chicken and that the restaurant should have already been closed since the closing time was 8:30 pm. Aside from the lack of courtesy from your staff member, I also want to point out that, as shown in the attached screenshot, the closing time indicated online is 9:30 pm. This behavior from your staff damages your company's reputation when incorrect information is given, when food is unavailable, and when customers are turned away. It is a challenging time for everyone, but if you choose to stay open, there should be respect for customers. I hope you take note of this feedback; otherwise, you may end up with fewer customers. G. Buzzi

I visited KFC on Broadway St. in Keizer, Oregon, where I ordered two white meat pieces and received a breast and a small wing. I called the store with my disabled husband to resolve the issue, and Damian offered to help. However, upon arrival, Jose, the manager, informed us Damian was in a meeting with corporate and couldn't assist. We opted to wait, but Jose instructed us to wait in our car, not inside. Feeling frustrated, we complied. When my husband called and Damian answered, it conflicted with what Jose had told us. Damian claimed he was speaking with headquarters. We expressed our desire to speak with Damian to resolve the situation, only to feel mistreated and dismissed by Jose's actions. Despite our experience, we simply seek fair treatment and respect when raising concerns.

Good afternoon, I am Carolyn. I am writing to provide feedback regarding a recent purchase of a small bucket of chicken. Unfortunately, the chicken I received was cooked too dark, which was disappointing. I wanted to share a picture, but was unable to. While the flavor was acceptable, the dark color was concerning. A previous attempt at purchasing chicken resulted in being informed about the overcooking before I completed the purchase, highlighting a consistency issue. This unusual preparation has led me to consider taking my business elsewhere. I have been a loyal customer for years and have never encountered this before. I hope this feedback helps improve the quality of your products and service. Thank you for your attention. Best, Carolyn B.

My order was completely wrong. I had ordered 2 fillup boxes with 2 drumsticks in each box and 2 orders of chicken tenders with potatoes and EXTRA GRAVY. I repeated this order 3 times emphasizing the request for extra gravy. However, what I received was drumsticks and thighs with no extra gravy, along with cold tenders and cold potatoes. Despite asking three more times for the extra gravy, it was not included. When I contacted the local manager, he seemed indifferent, mentioning his staff was busy and overlooked the request. He admitted the gravy request was not entered into the system. He suggested I could return for a drumstick and extra gravy or possibly come back the next day with no assurance they wouldn't miss it again. I felt they were not acknowledging their mistake, especially given the high cost of the meal of almost $30. Having to repeat the order and receiving cold food was very disappointing. I have decided not to order from them again.