KFC Customer Service Issues

I received my order at KFC tonight at 8:07 pm after a 20-minute wait in line. I live in Ashborough, about a mile from the store, in a neighborhood with homes ranging from $400K to $700K. I presented a receipt for a free chicken sandwich promotion, but the manager claimed the validation code with five digits wasn't correct. I provided another receipt with a valid code, but she accused me of making it up and refused to honor it. My order total was $32.24 at the [redacted] Dorchester Road store. I have given feedback to improve service and suggested relocating the order station to improve traffic flow, similar to a Taco Bell across the street. The manager's attitude was rude and unprofessional during this encounter. I was also disappointed not to receive the free sandwiches I was entitled to. Overall, the experience was slow, inefficient, and marred by the manager's disrespectful behavior.

Hello, my name is Omar, and I am contacting you about an order I made an hour ago on KFC's website in Egypt. I encountered issues with the customer support hotline, as they were not able to locate my order due to an incorrect address linked to my newly created account. The online support numbers provided were both unavailable, and the complaints section was unable to assist me further. The online support team eventually informed me that my order was canceled and stated an email was sent, which I did not receive. I only received a confirmation email with the order number [redacted]5. This experience has been frustrating, and I felt let down by the customer service in Egypt. I simply wanted to know if my order was on its way, but the lack of assistance left me feeling helpless. The system appears disorganized, and I hope this feedback reaches those responsible for the online service in Egypt.

I visited the KFC on NW Expressway in Oklahoma City on 12/01/[redacted] at 7:15pm. When I reached the drive-thru intercom, I inquired about the freshness of the chicken due to a previous bad experience. The employee assured me it was fresh, mentioning it had been up for about 8 minutes. However, I overheard other employees speaking negatively about me in the background. Consequently, I decided not to order any chicken. Instead, I ordered Tennessee hot chicken strips, but the chicken breast in the meal was cold, indicating it wasn't fresh as claimed. I had requested fresh fries, which were also cold and unappetizing. The service was rude, with the staff displaying a lack of professionalism when I politely asked about the manager. This was not the first disappointing experience at this KFC recently, and I believe improvements in customer service training are necessary. I expect a resolution to this issue, either with a refund or a replacement meal, and I hope for better employee conduct in the future.

After placing and paying for an order over the phone with KFC in Hopewell Junction, NY, I encountered a frustrating experience upon arrival. The manager claimed I had already picked up my order when I hadn't. Despite my explanation and desperate situation due to my father's recent stroke and his craving for KFC, the manager was unhelpful. Subsequently, I had to involve the police before finally receiving my order, which was cold and unappetizing. Feeling embarrassed and disrespected, especially as a local business owner, I chose to discard the food and drive to another KFC location. This incident tarnished my day after working hard to serve my customers and caring for my sick father. I have since learned that many others have faced similar issues at this particular location based on social media responses.

I recently visited KFC in Bonita, CA. I went through the drive-thru to order my food and paid with my credit card. The employee charged my card twice due to a register issue. She mentioned that one charge should drop off, but I had to wait a few days to confirm. After realizing my order was missing extra biscuits, I returned to the drive-thru. Unfortunately, the employee seemed unprofessional and gave me attitude when I mentioned the double charge. Despite my food getting cold, she took her time to address the issue. Eventually, she refunded one charge and returned my card without apologizing for the inconvenience. Overall, I was disappointed with the service, especially during these stressful times.

On December 12, [redacted], I placed an order for 2 chicken tenders boxes at KFC. Upon arrival to pick up my order, I inquired about using a coupon at the payment counter. Unfortunately, the cashier, Melissa, was impolite and refused to honor the coupon, leading to an overcharge of nearly $18 instead of the expected $13.25. Despite requesting a receipt, I was denied, and when I eventually received it, I noticed a $5 deduction for the coupon which was not reflected in my actual payment. The customer service was disappointing as the staff seemed dismissive and unprofessional, even making me feel uncomfortable and insecure about the food's safety. I attempted to address this issue over the phone only to be met with disrespect and amusement, escalating my concerns regarding the treatment and service quality at this KFC branch located at [redacted] Jefferson Davis Hwy in North Augusta, SC. This experience has left me feeling discriminated against and dissatisfied, prompting me to contemplate seeking legal advice to address this unsettling situation properly.

I ordered a $20 fill-up online the Tuesday before Thanksgiving. When I arrived for pickup at 5:30pm, I went to the drive-thru but was told to come inside to collect my order. Despite explaining that I had already paid online and had my kids with me, I was told it was the policy for online orders to be picked up inside for security reasons. I was frustrated that even to cancel the order, I would have to go inside. I have filed complaints online twice (case #'s [redacted]1 and [redacted]7) but haven't received any response yet. It's disappointing that this issue wasn't resolved at the restaurant level, and I may have to contact the corporate office for assistance.

I made an online order and sent my 21-year-old daughter to pick it up. She went to the designated parking spot for online orders and called the number provided. The employee she spoke with said they had no order under that name and abruptly ended the call. The order was made at 6:15 pm on December 16 with order number [redacted]92 for the chicken tender fill-up bucket meal. I am requesting a refund for the cost of the meal.

Yesterday evening, I visited KFC branch ([redacted]) at 6:35 pm and waited in line for 40 minutes in my car. Unfortunately, when I reached the window, they informed me that they weren't taking any more orders due to being busy. I have been a loyal customer of this location for four years, visiting every Thursday. I was quite disappointed with the treatment I received. I'm reconsidering if I will return given this experience. I don't believe the Deliveroo service was impacted. I would like to hear your thoughts on this incident. Thank you. - Ron

I reside 20 miles away from the nearest KFC. I drove from Grand Island NY to Niagara Falls NY to use the drive-thru for an order. The male cashier on the headset was impolite and abrupt when I was trying to place my order. I couldn't finish my order because he kept rushing me, repeatedly asking if that was all. I requested to speak clearly to place the order but ended up giving up, parking the car. Upon going inside and asking for a manager to address the poor service, the manager was also disrespectful, replying with an unhelpful comment. Sadly, this experience left me without lunch. The inconsistency in food and service at this particular store is disappointing, especially because I am a big fan of KFC.

I recently had a disappointing experience when I called the Dublin store on Sawmill Road. The individual who answered the phone was rude and spoke to me harshly. Despite my attempts to speak with a manager, I was met with further rudeness and unprofessional behavior from a female staff member. My simple request to have my niece return my call regarding a potential lost item was dismissed with a lack of concern. As a regular customer who frequently buys food from your various locations, I was upset by the disrespectful treatment I received. This level of rudeness is unacceptable, and it is disheartening to be treated poorly after being a loyal customer.

As a long-time customer of the KFC on 47th St South in Wichita, KS, I have experienced a decline in both food quality and service over the past few years. In the last 6 months to a year, my orders have been consistently incorrect, and there have been delays in receiving my complete order, such as waiting 20-30 minutes for chicken. Despite expressing my preference for a specific type of gravy, my orders have still been incorrect, leading to frustration. When I raised concerns at the drive-thru due to my disability, I was met with resistance and told to come inside to discuss the issue, impacting other customers waiting in line. However, on a positive note, a manager previously handled my concerns efficiently and with kindness, but unfortunately, the ongoing problems persist. Recently, I was informed that phone orders are only accepted for large orders of $45 or more, which left me feeling unimportant as a customer. I value the quality of KFC's food but am disheartened by the consistently poor service.

I have had multiple negative encounters with a particular staff member at the KFC drive-thru in Thurrock. On the first occasion, when my kids took a moment to choose their drinks, the staff member impatiently exclaimed, "Oh come on." Today, when I requested specific pieces of chicken as part of a large order, I was rudely informed that this was not an option and that I would have to go into the store to wait if I wanted a particular piece. In other London stores, if a requested item is unavailable, they inform the customer and find a suitable alternative. The attitude and rudeness displayed by this staff member is unacceptable. Being told that other items are cooking does not justify the lack of available chicken pieces. The unhelpful behavior of the staff at this location is disappointing. This being my third unpleasant experience, I urge management to send mystery shoppers to assess and improve the service at this particular KFC outlet on Thurrock.

I had a disappointing experience at the KFC in Shaftesbury, Dorset. While placing my takeout order, my food was dropped on the floor. Despite pointing this out, a staff member proceeded to gather the food back into the container. When I expressed my discomfort with eating food off the floor, he rudely refused to replace it and told me to leave. The situation escalated when I tried to calmly discuss the issue, leading to the staff member becoming aggressive. Fortunately, another customer witnessed the incident and chose not to order due to the unsanitary conditions. I paid in cash, received a refund, and left. Cleanliness and proper food handling are crucial in any restaurant, and no customer should experience verbal abuse. I intend to address this matter formally.

My experience at the chicken place last night (February 3) was disappointing. Not only have their prices been rising, but the quality of the food is declining. The long line moved very slowly, and the service was unfriendly. After waiting for over 20 minutes, we received our order of an 8-piece dark chicken, but it turned out to be all legs and they were extremely small. It was frustrating to wait so long for subpar food. My husband and I have decided not to return based on this experience and have heard similar complaints from others. The reviews reflect this dissatisfaction as well. I hope the restaurant will take steps to improve.

I am here to share my recent disappointing experience at the KFC store in Bridgeview. On 9th February [redacted] at 8:45 pm, I found the front door locked and the staff ignoring customers inside. Despite the drive-thru being open, when I requested a $30 fill-up with tenders, I was rudely redirected to order through the drive-thru machine. Unfortunately, my order for tenders was repeatedly dismissed, leading to frustration and feeling disrespected. The lack of communication about the unavailable items left me upset, prompting me to leave without making a purchase. This encounter has reinforced my decision to avoid this specific KFC location due to consistently poor customer service experiences.

My wife and I have been regular customers since the opening. We always order the same - 2 pieces of chicken, one drumstick and thigh each. I prefer crispy, she likes regular. Along with mashed potatoes, gravy, coleslaw, and 2 medium Pepsi. The recent visit had a higher bill by $2.25 compared to two weeks ago, even though we ordered the exact same items. The chicken was mushy and wet this time, unlike before. The manager's response was unsatisfactory, with a rude attitude. This experience was awful, and we won't return. Unfortunately, the quality of the food has declined significantly over the past two years with smaller portions and bad chicken taste. We were even denied a plate to eat on. Farewell!

I recently visited your KFC store at [redacted] Summer Ave. in Memphis, TN (store #g410022). I was asked to pull up to wait for my food to cook. After a 15-minute wait, I went back to the window and found the cashier ready to leave with her purse. I explained the situation, and she seemed skeptical until I showed her the ticket. After some discussion with other employees, we finally got our food but were informed we wouldn't get drinks due to a water issue in Memphis. We had already paid for the drinks. Upon arriving home, the food was cold. I believe I am entitled to a refund given this unsatisfactory experience. I hope to hear from you soon. Thank you. -Courtney

On February 22, [redacted], at 5:30 pm, I visited the location on Hanes Mall Blvd in Winston-Salem, North Carolina, hoping to get fresh food. I was informed it would take 12 minutes, and the young man at the register assured me it would be fresh. Despite his efforts to prompt the staff, when we received our food, we found it was not up to standard. The chicken's skin was tough, making it hard to eat, and unfortunately, I ended up chipping a tooth. Disappointed, my wife and I had to discard all the chicken we purchased for $22.99. This isn't the first time we've had this issue, but it will certainly be the last. I appreciate your attention to this matter. Thank you, Mike F. Winston-Salem, NC [redacted]

On Thursday, February 18, [redacted], I placed an order for dinner on the KFC website at the Point Chevalier store. Despite waiting nearly 3 hours for my order, it was mistakenly sent to the Dominion Road KFC. After numerous phone calls and delays, I was promised my order would be delivered, but no action was taken. I was assured by a supervisor that the issue would be resolved, but even after multiple follow-ups, my dinner never arrived. Eventually, I was offered a refund and a replacement meal, which was not promptly processed. Subsequent attempts to address the situation with different managers also proved ineffective. I am disappointed by the lack of communication and service from KFC and would like a swift refund and compensation for the inconvenience and frustration I have endured. I hope KFC improves their customer service to prevent similar incidents in the future.