KFC Customer Service Issues

Archive 30

The following are issues that customers reported to GetHuman about KFC customer service, archive #30. It includes a selection of 20 issue(s) reported May 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am facing harassment from a colleague named Cody B. at the LFC/Taco Bell store in Clear Lake, Iowa, where I work. I have been subjected to misconduct such as invasion of privacy, false accusations, and threats of disciplinary action and termination by Cody, who is using his position as assistant manager to target me unfairly. I am known for my hard work and dedication at KFC, and there are colleagues who can vouch for my professionalism. Despite this, the situation remains unresolved, and the hostile work environment is affecting my ability to work. Please get in touch with me promptly to address this urgent matter. Thank you.
Reported by GetHuman4795874 on Saturday, May 9, 2020 3:47 AM
A few weeks ago, I visited the store on San Mateo and Menaul in Albuquerque to purchase a 20-piece chicken tender dinner. However, when I got home, I found that the tenders were tough and not tender at all. I called the store to inform them, and they said I could come back for a freshly cooked replacement. When I asked if they wanted to see the leftover tenders to see how tough they were, they refused. Eventually, when I went back to get the replacement tenders, another person at the store mentioned I needed a receipt for the exchange, which was not communicated to me earlier. This situation is quite frustrating, and I might not return to Kentucky Fried Chicken again.
Reported by GetHuman-dcwasko on Saturday, May 9, 2020 10:35 PM
I visited the KFC on Dixie in Elizabethtown, KY, and asked for an extra crispy bucket. The staff only had white meat in crispy and wanted to charge extra. After some back and forth, the manager reluctantly allowed the substitution. When I got home, the order was missing the sides. I complained, and they rectified it but charged me extra. I have both receipts, but I do not want to go back for the missing biscuits. One receipt number is K750028 2 26 [redacted], and the other is K750028 2 26 [redacted]. I feel let down by the service.
Reported by GetHuman3373068 on Monday, May 11, 2020 11:53 PM
I frequently receive emails from KFC, but I am unable to order food because the store in my town does not consistently have Skip the Dishes enabled unless I call. Even when I do call, the service is only available for a brief window of time to place an order. Despite the location not being overly busy, it seems challenging to get both walk-in customers and handle deliveries simultaneously. This lack of attention to customer service results in missed business opportunities, and I'm not the only one feeling this frustration. In my past experience working at a restaurant, we were never allowed to deactivate the Skip the Dishes service during operating hours. It's disappointing to see such a difference in service levels.
Reported by GetHuman4818949 on Wednesday, May 13, 2020 7:14 PM
I placed an online order at 4 pm on May 14, [redacted], with order number [redacted]65 totaling $46.27. Despite selecting a pick-up time of 5:30 pm at Ripley WV, upon arriving at 5:35 pm, my order was not ready. After being asked to wait in a parking space, my order was finally delivered at 6 pm with items missing: 5 biscuits, 2 large mac n' cheese's, and a large popcorn chicken I ordered at the drive-thru. Upon informing the staff, I was informed I needed to wait an additional 20 minutes, which frustrated me as I had already waited 30 minutes. Eventually, I received the missing items at 6:13 pm. The delay and poor service experienced have led me to decide not to order from that store in the future. I believe the service was unacceptable and I am disappointed with the overall experience.
Reported by GetHuman-chomsmom on Friday, May 15, 2020 9:55 PM
I used to be a regular at the local KFC, but I am no longer planning to visit this establishment. The staff here show little to no concern for their customers and ensuring they have a pleasant experience. On multiple occasions, I have encountered issues with both the food quality and the service. The mashed potatoes have been stale, the gravy seemed like brown water, and the fries were old and tough. I attempted to contact the store for about 35 to 45 minutes to report the problems during today's visit on 05/19/[redacted], but no one picked up. I even reached out to your corporate office but received no response. My suggestion for improvement would be to hire staff who are genuinely invested in their work, prioritize customer service, and hold employees accountable for their actions. The cashier who handled my payment seemed disoriented, although I cannot confirm this. If you require further details or wish to discuss this issue further, please reach out to me via the provided email address. Thank you.
Reported by GetHuman4844866 on Tuesday, May 19, 2020 10:56 PM
I recently purchased the $20 fill up at the Marietta, Ohio store, which I frequent both inside and at the drive-thru. Today, upon arriving home, I found that 75% of the chicken coating was off, leaving balls and clumps of greasy flour. The bucket had puddles of grease at the bottom, rendering the chicken inedible. Despite attempting to contact the store multiple times, we received no answer. Disappointed, we opted for subs from Napolis instead. This is the first time we did not have leftovers and the experience left us unsatisfied. As a loyal customer, I am reaching out for a resolution. Thank you for addressing this matter. - Jerry F. [redacted]
Reported by GetHuman3181694 on Sunday, May 24, 2020 10:40 PM
On May 25, [redacted], at 6:50 pm, I visited KFC store number [redacted] to pick up my order. Unfortunately, when I got home with the food for me and my girlfriend, we encountered several issues. The buns on two of the crunch sandwiches were burnt, and one of them contained hot and spicy chicken instead of regular chicken as I had requested. Similarly, my girlfriend's three-piece chicken combo also had spicy chicken, which she does not enjoy. The only satisfactory item was the gravy. Upset by the situation, I considered returning to the store immediately but decided to wait until I calmed down, as advised by my girlfriend. I documented the problem with photos and have the receipt showing a total of $40.39. We ended up not eating the KFC order, resorting to having fries and gravy only, and spent an additional $37.23 at McDonald's. This experience was not only disappointing but also costly due to the wasted gas. I have yet to reach out to the head office or share my feedback on social media, but I am eager to know how KFC plans to address this matter promptly. Thank you, although I am still upset about the ordeal.
Reported by GetHuman4870578 on Tuesday, May 26, 2020 1:42 PM
I experienced multiple issues with my recent order at KFC. Meal number one was missing macaroni and cheese and a biscuit, meal number two was missing several items, meal number three lacked certain items, and meal number four was missing the pot pie entirely. Although the pot pie was reimbursed, I had to reorder, incurring additional fees. The total cost escalated from $5 to almost $12, despite a discount. I would appreciate receiving the missing items we paid for. Additionally, I am disappointed by the rude treatment my brother received when he tried to address the order at KFC. I believe there should be a plan in place for such situations, and I request a resolution to this matter. This experience has left me upset, and I will not recommend Doordash or KFC due to this incident. I am eager to hear how you plan to rectify this issue promptly.
Reported by GetHuman-dezerayi on Monday, June 1, 2020 4:28 AM
I visited the restaurant last week and unfortunately had a frustrating experience. The staff mistakenly gave me the wrong order and instead of rectifying it, they threw away the original order which included around $[redacted] worth of food. Additionally, they did not provide a receipt unless requested. The turnover of staff appears high and the service has been consistently subpar for months. I am concerned about the wastage of food, especially during the current times. During my recent visit, I ordered a $20 fill-up but received a different selection of chicken pieces and sides than what I had requested. The staff seemed disinterested in checking orders accurately. I plan to request a refund for the incorrect order and will not be returning the food. Moving forward, I hope for improved staff training, consistent service, and longer operating hours.
Reported by GetHuman4899754 on Tuesday, June 2, 2020 12:56 AM
I recently visited KFC in my hometown, where I inquired about the $5.00 fill-up meals. I placed an order for myself and my husband. However, to my dismay, I was charged the full price of $5.49 each along with an additional charge for drinks. The drive-thru staff didn't disclose the prices initially, and when I reached the window, I was asked to pay $12.60 for two $5 meals. After some clarification, they reduced the amount to $11.64 and offered extra drinks which I declined. Upon opening the meals at home, I realized my $5 fill-up was missing the cookie. Considering our state's 6% tax rate, I should have been charged only $10.60 for both meals according to what was advertised on the display board.
Reported by GetHuman4913677 on Thursday, June 4, 2020 11:21 PM
I have an email dated 4/15 from a representative named Gabrielle regarding my complaint about the service I received on either April 14 or April 12. I went to the Huntington Indiana drive-thru and ordered a bucket of chicken, but when I got home, the chicken had no seasoning or taste. I contacted the Huntington franchise and was told they would replace the bucket of chicken if I returned, but not the 2-piece chicken breast meal. I accepted a coupon worth $20 for the $26+ bucket of chicken. However, I have not yet received the coupon as promised by Gabrielle on April 15. It is now June 9, and I am disappointed with the lack of service. If I do not hear from you soon, I will no longer be a customer of KFC.
Reported by GetHuman-seaofjoy on Tuesday, June 9, 2020 5:13 PM
On June 8, [redacted], I visited your store on East 8 Mile near Dequindre. I spent 15-20 minutes in the drive-through. I ordered a 20-piece Fill Up box and requested the freshest chicken. I asked for a mix of original and crunchy. At the window, I inquired about the gravy and was told one bowl was included. I requested an extra bowl, but it wasn't given to me despite being quoted $2.11 or $2.32. When I got home within 10-12 minutes, I discovered black bones in the chicken, which made me nauseous. I have photos. About 30-45 minutes later, I got diarrhea. I am frustrated and upset because despite the long wait, the food should have been fresh. Quality matters to me, and I expect what I pay for. The food's poor quality has affected me badly.
Reported by GetHuman-berryz on Tuesday, June 9, 2020 6:00 PM
I placed an order for a $72 meal tonight at 8:40 p.m. I paid over the phone with my credit card at 9:45 p.m. When I called back the delivery contact number to inquire about my order, I was told that it hadn't been delivered yet. The person confirmed my order and address and transferred me to the delivering store. After waiting for 10 minutes, I was asked for a confirmation number, which I didn't receive initially. Despite seeing the charge on my credit card, I was told the order was already delivered. This led to a frustrating conversation with a person named Shila Vizon. I never received my order, which left me angry and inconvenienced as I have 4 hungry kids waiting late at night. I want a refund of $72 and assurance that my credit card information is removed from the system.
Reported by GetHuman4934187 on Wednesday, June 10, 2020 2:23 AM
I was let go via social media after attempting to inform the store of my tardiness. Despite multiple attempts to reach out to my colleagues, including the area manager Trey and GM Stephanie, I was met with silence. Confusion arose when Trey abruptly asked for my keys to be turned in, signaling my termination, without prior warning or disciplinary action. Later, I learned that drugs were found in the store, mishandled, and even taken by employees. This disparity between responses to minor issues like being late and serious matters like drug possession seems unjust. I believe I deserve an explanation and reinstatement, supported by evidence from my calls and messages. Considering the circumstances, I may need legal counsel to address this situation properly.
Reported by GetHuman4942906 on Friday, June 12, 2020 3:09 AM
I was fired via social media without warning after trying to call in that I would be late. No one answered the phone for hours, and when I messaged my colleagues, including Trey and Dale, nobody responded. Trey finally messaged me the next day to come in, but ambiguously. When I asked another employee, they informed me Trey said I was terminated without any prior issues. Later, I learned that drugs were found in the bathroom, hidden by Trey and taken by the GM, Stephanie. It's unfair that I lost my job over car trouble while drug issues are being mishandled. I haven't been given a valid reason for my termination. I have evidence and feel strongly that I should be reinstated and compensated. If not, I may have to seek legal advice to address this injustice.
Reported by GetHuman4942906 on Friday, June 12, 2020 3:21 AM
I had an unfortunate experience at KFC. We went there for lunch, and they overcharged us. Despite showing bank proof, the staff denied the error and were quite rude. When I requested to speak to a manager, they claimed it wouldn't make a difference. After contacting corporate, they asked me to wait two days, then three, but the issue persisted. Their lack of concern and repeated delays led me to involve my bank after a month. It's disheartening to see such poor customer service, especially during these challenging times. I feel they lacked empathy and I had to resort to disputing the charges. It's disappointing that a simple $30 lunch turned into a $60 ordeal. Regrettably, I will not be returning to KFC.
Reported by GetHuman4971382 on Friday, June 19, 2020 2:10 PM
On the afternoon of January 7th, [redacted], I visited the drive-through at the KFC on Denton Highway in Keller, TX. I ordered fries and requested extra ketchup. At the checkout, when I asked for more ketchup, the cashier said they could only provide two, which surprised me. I requested another one, but he declined and was unhelpful in his response. When I asked for a refund, he refused. I also requested the customer service number, but he directed me to find it online. Despite my complaints, he would not refund my money and claimed he was the manager when I asked to speak to one. He refused to provide his name or a receipt, which is against the rules. Eventually, a kind woman gave me additional ketchup, and I thanked her. After a standoff, I left. As someone with experience in the quick-service industry, I believe it's important to address such issues promptly. I would appreciate a phone call to discuss this incident further.
Reported by GetHuman5020212 on Thursday, July 2, 2020 4:50 AM
During a visit to KFC in London, Ohio, my husband and I followed social distancing guidelines while ordering our meal. To my surprise, the manager at this location was not wearing his mask properly, leaving it dangling on one ear without attempting to put it on correctly. Although I considered leaving, my husband's hunger kept us there. I didn't address the issue with the manager at the time, a decision I now regret. The sight of restaurant workers not following safety protocols in the midst of our collective fight against the virus is concerning and upsetting. Full participation is crucial in our efforts to combat the spread of COVID-19.
Reported by GetHuman-evbullis on Saturday, July 4, 2020 3:03 PM
I ordered the $20 Fill Up and did not receive gravy, biscuits, or cookies. Upon contacting the establishment to rectify the error, the owner was extremely rude, raised his voice at me, and abruptly ended the call when I mentioned contacting the corporate office. They refused to correct the mistakes, claiming that you only receive one gravy for the entire meal and that substitutions for sides are not allowed. This goes against my previous experiences as we have always received one large gravy per large potato and have been permitted to substitute sides in the past.
Reported by GetHuman5041027 on Tuesday, July 7, 2020 10:38 PM

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