Yesterday ****-**-**, *:** p.m. Ticket*****@Restaurant *C****** **** Tidwell Rd. Housto...

GetHuman3004943's Problem With an Order issue with KFC from May 2019

Help with my KFC issue
The issue in GetHuman3004943's own words
Meal being replaced or refund. ... Yesterday ****-**-**, *:** p.m. Ticket*****@Restaurant *C****** **** Tidwell Rd. Houston, Tx. ***** (***) ***-*****C****** * ** **** Cashier: Angela *I purchased a **pc Meal with Lrg Mash*Gravy, * Lrg Potato Wedge, * Biscuit and * Cinn Bisc for $**.**. My entire meal was horrible and dissatisfied with my entire family. The chicken breast and wings were dryed out and hard, some of the potato wedges was entirely too hard with burnt pieces inside the boxes along with being cold and last but not least my * biscuits was hard, doughy not fully cook how im very familiar with from previous visits. I attempted to call this location twice and each time the call automatically ended without a answer or voice mail. I work hard for my money and didnt have $** to throw away like that. This matter needs to be made right professionally or me being compensated for my monetary loss and my approximately* hour time waiting.
I really didnt have the $** to waste on a dissatisfied meal, my elderly mother and family whom the meal was intended was anticipating this meal because we didnt cook anything. Last but not least, i had to wait a long time in the drive thru along with a car in front of me for the very same thing. Tired from a long day of work and was dissatisfied when i got home due to my family meal being unsatisfied with.
Compensated professionally with another meal or a refund.
I've been a customer of KFC for ** years.
I tried calling the lacation twice and the phone automatically ends without an answer or voicemail
How GetHuman3004943 fixed the problem
I contacted the complaint customer service representative and explained my dissatisfaction with my meal along in detail description of the meal and was given two option after giving my KFC receipt number, time of day, location along with my personal information. My two options after hearing my grievance was a $** voucher or a $** refund. I chose the $** voucher but im sure I'll visit a better establishment.
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KFC

** piece meal along with sides i purchaded.
Problem With an Order issue
Reported by GetHuman3004943
May 30th, 2019 - 2 years ago
Fixed
GetHuman3004943 shared how to fix
Seen by 8 customers so far
Similar issue to 2508 others
0 customers following this
Items needed
Your name
Location of KFC restaurant

Timeline

GetHuman3004943 started working on this issue
May 30th, 2019 4:49pm
GetHuman3004943 confirmed the issue is fixed. Hooray!
May 30th, 2019 5:38pm