My husband and I stopped off after he picked me up from work. I got a * piece combo, hu...

GetHuman-vicnzepp's Make a Complaint issue with KFC from April 2019

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The issue in GetHuman-vicnzepp's own words
My husband and I stopped off after he picked me up from work. I got a * piece combo, husband got waffles and chicken with * sides. After they rang it up and I paid I realized the combo did not come with Cole slaw. I said I didn't realize there was no slaw and asked if they could ring one up. They proceeded to ring it up and charged $*.**..I said I thought if you wanted an extra side with your meal it was *.** extra. They said only if you order it with the meal. Talked to manager and she said the same thing! Said this is the dumbest thing I ever heard! My meal was sitting right there. I worked in customer service for years and if the register would not allow her to override and charge *.**, then she could have voided out the order and re-rang the order. It is not the idea of the $*.**, it would have been the right thing to do. The place is always a dump and you stick to the floor while standing at counter. I have given this place many chances, but told Manager I would never eat there again, and I meant it. This store is in Shillington Pa

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Make a Complaint issue
Reported by GetHuman-vicnzepp
Apr 8th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
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GetHuman-vicnzepp started working on this issue
Apr 8th, 2019 9:55pm