KFC Customer Service Issues

I have noticed recurring issues at the KFC in Ripley, MS [redacted] that need addressing. From the first person at the counter chewing gum and struggling with change, to the messy tea station and dirty dining tables, the customer experience needs improvement. Despite my family loving the pot pie, it's always out of stock, even during peak hours. The drive-through service is consistently rude, with frequent order mistakes. Even contacting the restaurant by phone is difficult. It seems like better management could make a positive difference in this situation.

The service at KFC Dalston was disappointing. The manager's rude behavior was unacceptable. I encountered issues with their customer service and will not be returning. My order was incorrect when I ordered through Just Eat, which led me to visit the store on Kingsland High Street. When I tried to use a voucher from Just Eat, the manager's aggressive response was inappropriate. This incident occurred on February 17th, [redacted], at 7:55 pm.

There seems to be a concern regarding the quality of food served at a restaurant in Brooklyn, specifically on Nostrand Ave. The individual is frustrated by the old, oily, and unappetizing food, including brown mashed potatoes and hard biscuits. They are demanding a refund and express their disappointment with the experience.

Today, I visited the KFC branch in Bommasandra. After paying for my order of 421rs, the cashier named Shruthi did not give me the card with the bill. I spent 2 hours with my friends, and during that time they did not announce if any customer card was left behind. When I realized I didn't receive the card, Shruthi mentioned she had kept it inside but had not informed anyone. After some questioning, she retrieved the card from her pocket, asking detailed questions about it. This made me feel uneasy as if they were trying to steal my information. When I suggested she announce any missing cards, she laughed at me. This was a disappointing experience at KFC. I urge them to value their customers.

I am experiencing unfair treatment at work by the General Manager, Chrystal, and the owners, Chris and Cathy. I have encountered multiple issues with my pay, such as the most recent paycheck missing 5 1/2 hours of overtime pay. I was made to pay $80 for a mistake that was not my fault, and although Cathy found the money and was supposed to return it to me, I have yet to receive it. I've faced repercussions for reporting harassment at the Owensboro, KY KFC, despite following instructions from the owners and my GM. Chrystal McKinney, her husband Christopher, and their children, who all work there, have poor hygiene habits and receive preferential treatment. The situation escalates with allegations of unhygienic practices and inappropriate behavior, including carrying pistols, poor customer service, and unsanitary conditions, as well as claims of bullying and refusal to provide pay stubs or assistance. This has led to financial strain, impacting my ability to pay rent. I am seeking prompt assistance in addressing these issues.

I visited KFC on February 3rd for the $20 fill-up, but I felt rushed during ordering, and my total ended up being $31 instead of $20. I was disappointed as I did not expect this. I hope to receive a refund of $31 to resolve this matter. Thank you, Mr. V.

When I visit my grandparents in the Manchester area, we always end up at the KFC on Second Street in Manchester, NH. I wish they would consider opening another location because the service here is consistently disappointing. It seems like they prioritize the drive-thru over customers inside, making us wait for our food to be prepared and sometimes even ignored. The staff often splits up our order, leaving half of it waiting and getting cold by the time we receive it all. Despite sending complaints for the past three years, nothing has improved. It's frustrating to keep giving them another chance only to face the same issues each time. This is a problem unique to this specific KFC location as we haven't encountered such problems elsewhere. I hope they can address this ongoing issue because customer satisfaction is crucial.

This is the fourth time in just as many weeks that I have attempted to resolve a serious issue. My visit to the KFC/LJS on February 4th was incredibly disturbing. When I arrived at 6:15pm, the exterior of the building was dark with no lights on. Despite this, I saw people inside, so I parked and entered to place a takeout order. A young man informed me it would be a 25-minute wait, to which I agreed, hoping for fresh food. After exactly 30 minutes, I received my order totaling $48.10, which included a 12-piece LJS chicken family meal, two mac 'n cheese, cole slaw, 12 hush puppies, 6 pieces of fish, and 9 shrimp. However, the quality of the food was extremely poor - the chicken was tiny, the fish was tough, the hush puppies were greasy, the shrimp looked off, and there were black specks on everything. Despite multiple attempts to contact the store and corporate office, including speaking with someone at the corporate office who promised a manager would call, I have received no response. I am deeply disappointed in the lack of customer service and demand a refund for this unacceptable treatment.

On the night of 2-22-[redacted], at the KFC located at [redacted] Geneva Ave. in Daly City, California, I ordered a 12-piece meal. Upon reaching the window, the employee named Leishas informed me that the price was $47.73, stating I had ordered a 16-piece meal. I agreed to the 16-piece meal due to the confusion. However, upon arriving home, I discovered I was given a 12-piece meal but was charged for the 16-piece meal. Despite contacting them, my wife faced challenges speaking to Maria, being put on hold for 10 minutes then disconnected. The time of the transaction was 8:02 pm, and the ticket number was #[redacted]. I acknowledge human error but seek some form of resolution. Thank you, Matt Turcotte.

I am disappointed that the store spent a lot on remodeling and claimed to have the world's best chicken, but the quality has declined. I recently ordered four pieces of chicken and received overly oily chicken with 7 napkins soaked in oil. I believe they should reconsider their methods and return to the traditional way of preparing chicken using shortening instead of excessive oil. It seems like the stores in the Thornton area are not as busy, which could be related to high prices and subpar chicken quality. This brand used to be my favorite, but the current experience has deterred me from returning. It's a typical scenario when businesses prioritize profit over customer satisfaction.

I have some concerns regarding your Gatineau Pointe store, Store [redacted] on Greber Boulevard. I have noticed that the store seems to open and close at their discretion, often during typical meal times. Even during lunchtime when the store is supposed to open at 11:00, I have observed locked doors and chairs up on tables. Additionally, for supper, the store closes from 5:00 to 7:00 PM. I worry that this erratic schedule is causing potential customers to go elsewhere, resulting in lost revenue. There are also issues with the store not having certain menu items like crispy chicken and spiced chicken wings, which may further deter customers. I hope that proper management can address these issues to prevent the store from developing a poor reputation or facing closure. Thank you. - LB

I called to speak with the manager about my recent purchase of a ten-piece bucket of chicken that cost $13.87. After serving it to my family, I noticed that the chicken pieces were extremely small. I expressed my concerns to the manager, asking for some kind of adjustment. However, she only offered me a 10% discount on my next meal and refused to provide her full name or corporate contact information. She mentioned an email address that she claimed would reach her directly. This lack of transparency and unprofessional behavior left me feeling unsatisfied. The incident occurred at Restaurant #E080057 on 3/2/[redacted] at 5:13pm.

Dear KFC Management, I'm Ashan De Silva from Sri Lanka and I wanted to address a delivery problem I experienced with KFC last night around 9:40 pm local time from the Kottawa branch (postal code: [redacted]). Unfortunately, my order took 1 hour and 40 minutes to arrive, despite an initial estimate of 45 minutes, causing inconvenience as I had guests waiting. This falls short of the international standards expected from KFC. Regrettably, this branch has a history of issues, with concerns raised on Facebook about food quality and cleanliness, including videos of worms in food and flies in the store. As a loyal customer, I urge you to investigate and address these ongoing problems. Thank you for your attention to this matter. Best regards, Ashan

After a day of ice fishing, my companions and I visited KFC on Algonquin Avenue in North Bay at 6:30 pm on February 23, [redacted]. Unfortunately, when we tried to place our order, there was a delay due to the server focusing on delivery orders while the delivery person occupied the counter. Finally, at 6:55 pm, I was able to order 16 pieces of extra crispy chicken, a large coleslaw, and 2 slices of cheesecake. Despite others coming and going, our food wasn't ready until 7:55 pm, causing frustration. The server mentioned the delay was due to the kitchen just receiving our order. Regrettably, our attempts to address this issue with two emails to the location went unanswered. This experience left us deeply disappointed with the level of customer service at this KFC.

Today is Monday, February 4th, [redacted]. I visited KFC store number G135464 on La 28, where I encountered an employee named Joshua Gillum. During my visit, I witnessed a distressing situation where a female colleague was being yelled at and mistreated by Joshua. This is not the first time I have observed his behavior towards others, and the manager has not taken any action despite being aware of the situation. I am deeply upset by the disrespect shown towards this woman, especially considering the racial dynamics involved. I am considering seeking legal advice from my uncle, who is a lawyer, to help those who are facing such mistreatment while just trying to do their job. It is heartbreaking to see someone treated this way, as everyone deserves respect regardless of their background. I urge the store management to address this issue promptly, as such behavior is unacceptable and no one should have to endure it.

My son works at KFC located on [redacted] Keith Street in Cleveland, TN. The manager has him working late shifts until 12 midnight even though he is still attending school. Despite being 18 years old, the manager lacks effective strategies for fostering teamwork among the staff. I've observed employees goofing off, talking, and using their phones instead of focusing on their duties, leading to long wait times for customers and a lack of friendly service. Some employees have even been vaping in the restroom, which has been reported to the manager with no apparent action taken. I believe that scheduling employees to work together during the day and at closing could improve efficiency and that managers should be more proactive in motivating the staff. It's concerning to see employees socializing after hours and distracting those who are still working, including my son. I believe that better training for both employees and managers is necessary to enhance the quality of food and customer service at this location. Thank you for your attention to this matter.

I bought hot wings for my children and asked the cashier at the drive-thru if the wings were fresh. She went inside to check with the manager, Carly, and assured me they were. However, when I got home I found the wings to be hard and dried out. I drove back to the KFC at Harmon and 62 in Canton, Ohio, and requested a refund from Carly, the manager. Despite her claims that the wings were fresh, I knew they were not. Other employees at the location agreed with me. When I asked for Carly's name, she rudely slammed the drive-thru window shut. This incident occurred on 3/4/[redacted] around 9 pm. I would like the issue with the manager addressed, and I would appreciate receiving the 10 hot wings that I originally ordered.

Hello. I am a big fan of KFC. It is my go-to place to eat whenever I am asked where I want to go. Unfortunately, yesterday I found two different KFC restaurants closed and it was disappointing. I feel like poor customer service may have contributed to their closure. Nobody likes to be treated rudely when they visit a restaurant. Despite experiencing repeated rudeness, I have continued to put up with it because I love KFC. When I was 18 and worked at a KFC in Albemarle, North Carolina, we were always trained to treat customers well with a friendly attitude. The formula of good food and friendly service used to result in happy customers. I miss the days when good customer service was a priority. Thank you, - L.

I sent my granddaughter to KFC in Oakland, Tennessee with a specific order, but what she brought back was far from what we expected. The chicken was excessively greasy, dark brown, some parts were even black, and the bones had an off color too. The crust and skin were falling off due to the grease, making it the worst chicken I have ever encountered. This isn't the first time we've had issues with their food quality, but it's the worst so far. Despite trying to contact the store, they have not responded to address the problem. I will continue to share my negative experience on the Oakland Speaks community forum to warn others about the subpar food and lack of customer service at this location.

Hello, my name is Di'Juarie Jordan, and I work at the KFC located at [redacted] Monroe Street. I need to address some issues regarding the treatment of employees by the management staff. There have been instances where I, as a minor of 17 years with Sickle Cell Anemia, have been pressured into working overtime to cover for others who want to skip work for personal reasons. Additionally, I have faced restrictions on the number of breaks I can take during an 8-hour shift and have even been warned about potential termination if I don't work on my scheduled days off. Despite being a student at Jackson High School, I have been unable to negotiate suitable working hours with my managers. I often find myself handling various tasks alone while managers focus on drive-thru duties. Moreover, my working hours are inaccurately recorded at times, and the management fails to address customer complaints or issues I encounter. This experience has made it challenging to enjoy my first job, and after trying to resolve these concerns internally, I feel the need to escalate the matter to the corporate level. Thank you for your attention. Sincerely, Di'Juarie Jordan