Hi! When ordering a * Piece Quarter pack in levin I asked if I could have my chicken pi...

GetHuman-brownhon's customer service issue with KFC from December 2018

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The issue in GetHuman-brownhon's own words
Hi! When ordering a * Piece Quarter pack in levin I asked if I could have my chicken pieces specific as I don’t eat the thighs, I was declined for the first time ever from a manager I asked is it * big pieces and a small piece in the pack they said yes ! I asked for a breast, rub and wing then. They said no breast just a rib, thigh and wing, so I asked for * ribs and they still said no! The staff have a constant attitude if asked for hot chips( as sometimes they are warm to cold and soggy) and when asking for a little bit of extra seasoning they stick so much on you can’t eat the chips and then we get attitude if they are asked to redo them.*No *! The attitude needs to stop as I’m polite when asking for these things! **nd! Why is it so hard to give what we ask for as we try to compromise, I even say i would wait for a piece if I have to! I don’t understand the rudeness of the staff and being asked to eat what you get or order something else?!! Let’s say the quarter pack and pay extra for the piece of chicken I asked for in the quarter pack!*I get that it states set combinations, but how many people dislike thighs and care!!*I only asked to have specific pieces like a rib and a breast with a wing and they are rude and say no for the first time I may add every other time they have assisted with out attitudes! Lately however this new group are not polite to the customers if they have a Q or ask for say hot chips!*I would like to be able to ask for what I’d prefer as I’m paying for the food and be treated with respect as a customer! Other wise as customers we are limited to what we can order!why? When all iv asked for is a different piece of chicken in my pack , that no one else in the past has seem to have a problem with!

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Customer service issue
Reported by GetHuman-brownhon
Dec 5th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 834 others
0 customers following this


GetHuman-brownhon started working on this issue
Dec 5th, 2018 12:24am