I was treated horrible at the KFC store in blythewood s around *:** pm yesterday...i wa...

GetHuman1523010's customer service issue with KFC from November 2018

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The issue in GetHuman1523010's own words
I was treated horrible at the KFC store in blythewood s around *:** pm yesterday...i was given mashed potatoes that were gray looking... i had already made it home...i got back in my vehicle in pouring down rain to take the gray potatoes back for some fresh mashed potatoes...and it went downhill from that moment....the rude drive thru male cashier at the drive thru window said aint no more mashed potatoes...so i responded why is there not any more mashed potatoes he said i dont know we anit making no more mashed potatoes tonight...so he said do i want another item and i originally said no i dont-- i want my money back for the mashed potatoes...he responded do u have the whole order...i said no...he said we do not give refunds for the mashed potatoes....then he slams the drive thru window shut...so i sat there and waited until anyone comes to the drive thru window...he had to come back to the window and as soon as he opened the window i said i would like to speak to the manager..the male cashier was smerking and other employees were laughing at me...then he called over the manager which was no better...she said no i dont know how to give u a refund.. so i said so i dont get any mashed potatoes or my money back...the male cashier said its not his fault and i said it is yall fault because yall sold me gray mashed potatoes...well they both just closed the window and walked off and said nothing....so i waited and waited and waited then another male cashier came to the window and ask if i can pull up i said it would be a cold day in **** before i pull up until i get some fresh mashed potatoes....the original male cashier came back and said u need to move ur car cause i have people complaining about me holding up the line and i said u have me complaining right now and still no one has said how they was going to solve this issue...he just kept telling me to move.. i said i am the one being inconvience by having to drive back to the store in the pouring rain and i was hungry....so i ask him to stop talking cause he was very rude to me....so he slams the window shut again...so i sat and i sat so i decided maybe i get the wedges to replace the gray mashed potatoes...i kept blowing my horn to get someone to come to the window so another male cashier opened the window and i said i would like to replace gray mashed potatoes with the wedges and he said i would have to pay for the wedges...i was like why i have to pay for the replacement he said well the manager making ur mashed potatoes...i said well the manager didnt tell me thats what she going to do she just walked off...u was like yall dont make fresh mashed potatoes around *:** pm u sell me a spoiled product and kept trying to ignore me and wouldnt give me the replacement unless i pay for it....i said im going to report all of yall in the morning....also they are frying the chicken in old burnt grease and i know what im talking about cause i use to go there frequently but i always have to ask for my food to be cooked fresh and in fresh grease...its horrible and they always never get your order right...now its gotten to the point where i will have to look inside the mashed potatoes container while im checking to make sure they got my order correct. Blythewood SC store...i may never go back because i was treated so unprofessional it was horrible...when i got back home my food was cold and i frankly lost my appetite because i came home without another replacement side order...

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Customer service issue
Reported by GetHuman1523010
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 750 others
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GetHuman1523010 started working on this issue
Nov 8th, 2018 2:12pm