I placed order through kfc online at *:* pm on Tuesday ** October **** and up until...

GetHuman-m_m_yous's customer service issue with KFC from October 2018

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The issue in GetHuman-m_m_yous's own words
I placed order through kfc online at *:* pm on Tuesday ** October **** and up until *:** when I was following up with the kfc call center I was told the order was canceled because they called my mobile to inform that the delivery person was outside my apartment door and there was no answer on the mobile the order was cancelled. When I complained and I asked why the delivery didn’t ring the door bill since the mobile was out of charge and he should have rang the bill or at least nock the door which didn’t happen.*I am here filing an official complaint against KFC Kuwait and I will escalate the same to kfc headquarters in USA as this not the first time I faced severe delays in the delivery which is totally not acceptable by any standards and will ruin the reputation of KFC which is a world class brand.*I placed a complaint before regarding the bad delivery service of KFCKuwait but unfortunately no one cares and no action taken.*I shall wait for an official response from kfc management regarding the actions taken to avoid similar issues from recurring in future.*Regards *Mahmoud Yousef *Please see the time in the online notification after ordering online and see below the actual delivery time:-***Sent from my iPhone**Begin forwarded message:**From: KFC Kuwait ******@***.com**Date: October **, **** at *:**:** PM GMT***To: "*****@***.com" ******@***.com**Subject: Order Confirmation: Order ID: **********CUSTOMER*Name : Mahmoud *Mobile : ***-*********Email : *****@***.com**ORDER*Order ID : ********Mode : Delivery*Payment Type : Cash on Delivery*Order Delivery Time : Your order will be delivered to you in approximately * Hour.*DELIVERY DETAILS*Delivery Address*Area : Salmiya*Block : ***Street : Baghdad *Building * Floor * Flat : Ewan building E Floor ** ***PRODUCT DETAILS*TOTAL COST* ** x Mega Deal - Spicy ** * x No Thankyou*KD *.****Total Amount*:*KD *.*****Copyright * **** KFC. All rights reserved.*This is an auto-generated email. Please do not reply to the same.****"The information in this email is private & confidential. It is intended only for the use of the person(s) named. If you are not the intended recipient, you are notified that any dissemination or copying of this communication is prohibited and kindly requested to notify the sender and to then delete this message. Kuwait Food Company Americana gives no representation or guarantee with respect to the integrity of any emails or attached files and the recipient should check the integrity of and scan this email and any attached files for viruses prior to opening."**The actual delivery time:-**image*.jpeg*Sent from my iPhone*Regards *Mahmoud Yousef **On Oct **, ****, at **:** PM, Mahmoud Yousef ******@***.com* wrote:**I placed order through kfc online at *:* pm on Tuesday ** October **** and up until *:** when I was following up with the kfc call center I was told the order was canceled because they called my mobile to inform that the delivery person was outside my apartment door and there was no answer on the mobile the order was cancelled. When I complained and I asked why the delivery didn’t ring the door bill since the mobile was out of charge and he should have rang the bill or at least nock the door which didn’t happen.*I am here filing an official complaint against KFC Kuwait and I will escalate the same to kfc headquarters in USA as this not the first time I faced severe delays in the delivery which is totally not acceptable by any standards and will ruin the reputation of KFC which is a world class brand.*I placed a complaint before regarding the bad delivery service of KFCKuwait but unfortunately no one cares and no action taken.*I shall wait for an official response from kfc management regarding the actions taken to avoid similar issues from recurring in future.*Regards *Mahmoud Yousef **Sent from my iPhone*Please see the time in the online notification after ordering online and see below the actual delivery time:-***Sent from my iPhone**Begin forwarded message:**From: KFC Kuwait ******@***.com**Date: October **, **** at *:**:** PM GMT***To: "*****@***.com" ******@***.com**Subject: Order Confirmation: Order ID: **********CUSTOMER*Name : Mahmoud *Mobile : ***-*********Email : *****@***.com**ORDER*Order ID : ********Mode : Delivery*Payment Type : Cash on Delivery*Order Delivery Time : Your order will be delivered to you in approximately * Hour.*DELIVERY DETAILS*Delivery Address*Area : Salmiya*Block : ***Street : Baghdad *Building * Floor * Flat : Ewan building E Floor ** ***PRODUCT DETAILS*TOTAL COST* ** x Mega Deal - Spicy ** * x No Thankyou*KD *.****Total Amount*:*KD *.*****Copyright * **** KFC. All rights reserved.*This is an auto-generated email. Please do not reply to the same.****"The information in this email is private & confidential. It is intended only for the use of the person(s) named. If you are not the intended recipient, you are notified that any dissemination or copying of this communication is prohibited and kindly requested to notify the sender and to then delete this message. Kuwait Food Company Americana gives no representation or guarantee with respect to the integrity of any emails or attached files and the recipient should check the integrity of and scan this email and any attached files for viruses prior to opening."**The actual delivery time:-**image*.jpeg*Sent from my iPhone*Regards *Mahmoud Yousef **On Oct **, ****, at **:** PM, Mahmoud Yousef ******@***.com* wrote:**I placed order through kfc online at *:* pm on Tuesday ** October **** and up until *:** when I was following up with the kfc call center I was told the order was canceled because they called my mobile to inform that the delivery person was outside my apartment door and there was no answer on the mobile the order was cancelled. When I complained and I asked why the delivery didn’t ring the door bill since the mobile was out of charge and he should have rang the bill or at least nock the door which didn’t happen.*I am here filing an official complaint against KFC Kuwait and I will escalate the same to kfc headquarters in USA as this not the first time I faced severe delays in the delivery which is totally not acceptable by any standards and will ruin the reputation of KFC which is a world class brand.*I placed a complaint before regarding the bad delivery service of KFCKuwait but unfortunately no one cares and no action taken.*I shall wait for an official response from kfc management regarding the actions taken to avoid similar issues from recurring in future.*Regards *Mahmoud Yousef *I placed the order *:** pm and received the order after complaint at *:** pm *Order ID : ********Mode : Delivery*Payment Type : Cash on Delivery*Order Delivery Time : Your order will be delivered to you in approximately * Hour.

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KFC

Customer service issue
Reported by GetHuman-m_m_yous
Oct 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 651 others
0 customers following this

Timeline

GetHuman-m_m_yous started working on this issue
Oct 24th, 2018 10:27pm

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