Twice per month I have my special needs Gson for the afternoon. He always wants KFC. T...
GetHuman1187123's customer service issue with KFC from September 2018
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The issue in GetHuman1187123's own words
Twice per month I have my special needs Gson for the afternoon. He always wants KFC. That in its self is fine with me because KFC is also one of my favorite fast foods.**The problem is* first I live ** miles from the Location on Atlanta road in Cumming Georgia. It is the closest location to me. I realize there is a ** minute wait for your hot wings. I was told that if I called in on my way there the order would be waiting for me. That is where the problem started * months ago. Each time I called there was no answer. When I complained to the order taker for the drive through my wait time went from ** to ** minutes to well over **. Once ** minutes. * visits ago I made my call with no results. I went inside to place the order and talk to the manager AGAIN. I called the store number to see what would happen. The phone rang, I could hear it clearly. ** rings no one made a move to answer it even though most of the workers were not busy. I placed my order paid and ask for the manager. He stated that they were having problems with the phone and he hope to have it fixed in a few days. Same excuse for almost * months. OH, my order took ** minutes even though Wings were flying out the drive through. There was not a person in the drive through when my order was placed. **The same thing happened * days ago. No answer. The manager came to the window. When he saw it was me he stated that he had been trying to get the phone line repaired but was getting no help from corp. Which I doubt.
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