On Sat August **th at approx *pm. I ordered * famous bowl meals, * with cheese and * wi...

GetHuman1042720's customer service issue with KFC from August 2018

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The issue in GetHuman1042720's own words
On Sat August **th at approx *pm. I ordered * famous bowl meals, * with cheese and * without cheese. After driving off and getting on the interstate, we realized that the bowl that was suppose to be without cheese had cheese down in the bottom of the bowl. So I immediately called and asked to speak with the manager. The person on the other end stated she was the manager. I proceeded to ask for her name and explain what I received. The person I was speaking with was named Bonnie. She immediately became defensive and insisted that I was lying about the cheese. She tried to tell me that I ordered * bowls without cheese and * with cheese and that's what I got because she bagged it herself. I corrected her * times and told her I ordered * bowls with cheese and * without cheese. She continued to argue with me and finally in a rude tone and manner told me to just bring it back. I told her I was going to contact corporate and report her and she stated that's fine, go right ahead. She is a very rude and unprofessional individual. She deserves to be fired. You have good people that have quit because of her and I won't come back to KFC until she is gone. Please call me back at ***-***-****. Kristi Kindell
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KFC

Customer service issue
Reported by GetHuman1042720
Aug 27th, 2018 - 4 mons ago
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GetHuman1042720 started working on this issue
Aug 27th 6:16pm