GetHuman-mohitagu's customer service issue with KFC from August 2018
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The issue in GetHuman-mohitagu's own words
Hi Team,**Very disappointed experience today.*. *I visited KFC, Kundanahalli branch tonight on August **,**** at *:** pm. The first question i asked was whether the Veg Strips were available on a meal. The reply i received for it was that yes, a meal is available with the Veg Strips. I was waiting for * mins for my order as it was a take away. and when i checked the bill, i asked him that the meal is charged separately from the veg strips, to which i received the reply that "yes, Pepsi and fries itself is a meal". I did convey to him that he did cheat me as I never wanted to take the meal separately. However, there were many customers, so i did not create a fuss about it. However, on checking my order at home, I did not get the Pepsi in my take away parcel. I really hope you have cctv footage of that time, so you can cross check the same.**I will honestly not want to go back to KFC after the incident today, as honestly this is cheating for me. I will not be referring KFC to anyone now.*I have paid more for something i never wanted in the first place, and didnt even get the product at the end. To be honest, even before me there were customers who were not happy with the service tonight. *The total bill i paid was of Rs ***, and did not get the worth at all in the food. Really hope this complaint is taken seriously.**Please do take necessary action.**Thanks and Regards,*Mohita Gupta
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