I went to the KFC located at **th Ave and Thunderbird Road in Phoenix, AZ on Sunday Jul...

GetHuman943665's customer service issue with KFC from August 2018

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The issue in GetHuman943665's own words
I went to the KFC located at **th Ave and Thunderbird Road in Phoenix, AZ on Sunday July **, **** at approximately *:** pm.*I ordered the * piece crispy bucket, and upgraded * thighs for * ******* at a cost of *.** extra per breast, everything else remained the same.*The staff, all of which were so confused! I'm surprised they knew where they were at period! Ended up giving my order to someone else, and informed me I would have to wait an additional ** minutes for my order! Never offered me something to drink while I waited, not even a glass of water. So I waited, the manager Roxanne which gave me my food, assured me that my order was complete and accurate! Only for me to get home and guess what? I had * thighs! Not *******! Therefore my guests that I had invited over for dinner, and had been waiting ...well * of them got no chicken at all. Over an hour wait! And your staff couldn't get an order correct! I can't tell you how many other people waited at the counter for at least ** minutes without ever being acknowledged by any employee! They had to yell out "anyone working the counter here" only to be ignored for at least * more minutes. Several people people just walked out. I phoned the store only to be informed by the same manager who made the mistake she could give me the two ******* that was all she could do! So I returned on Wednsday the *st of August to get my *******. Only to see the same incompetence, un-organized bunch of people running around treating people like ****! Like they were being in-conveinenced and really didn't give a **** how they treated people! Again I waited ** to ** minutes for * crispy *******. No apology nothing!
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KFC

Customer service issue
Reported by GetHuman943665
Aug 2nd, 2018 - 9 mons ago
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GetHuman943665 started working on this issue
Aug 2nd, 2018 6:20pm
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Aug 2nd, 2018 6:21pm